Operations Manager - Contract

ZENITH INFOTECH (S) PTE LTD.; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in tech recruitment is seeking a mature candidate with over 5 years of experience in IT operations. This role involves overseeing production incidents, leading a cross-functional team, and ensuring adherence to SLAs. The ideal candidate will engage with users, provide technical guidance, and contribute to system design improvements. Join a dynamic environment where your leadership and operational excellence will drive success and foster team development.

Qualifications

• 5+ years of experience in IT operations and incident management.
• Strong leadership skills with experience in team management.

Responsibilities

• Oversee production incidents and ensure timely resolution.
• Lead a cross-functional team to provide on-call support for incidents.
• Prepare management reports on incident trends and critical issues.

Skills

Incident Management

Team Leadership

Technical Troubleshooting

System Design Improvements

Client Engagement

Job description

Zenith Infotech (S) is a Tech Recruitment firm with 28 years of presence in Singapore, supporting our clients in terms of their requirements on ICT Consultants.

Currently, one of our clients from the IT Consulting Firm is looking for a candidate who is mature in character in handling daily operations with 5 or more years of experience.

Responsibilities:

1. Incident Management:

• Oversee production incidents and operational enhancements across multiple tracks, ensuring timely resolution with minimal business impact.

• Lead a cross-functional team (BA, Dev, Integration) to provide on-call support for P1/P2 incidents, ensuring regular user updates per SLA.

• Maintain daily engagement with users to provide updates on critical incidents; manage escalation effectively when needed.

• Provide functional and technical guidance to the team on ticket investigation, troubleshooting, and resolution.

• Contribute to system design improvements, offering insights into solutioning and architectural enhancements.

• Ensure strict adherence to SLAs for incident resolution and reporting.

• Plan and coordinate weekly deployments and patching to ensure smooth production operations and maintain system availability.

• Manage maintenance windows and downtimes in collaboration with clients and internal teams.

• Oversee the timely implementation of security fixes and certificate renewals as per SOP.

Team Leadership & Coordination:

1. Lead weekly PMT reporting and quarterly PMC for Ops, providing transparency on progress and challenges.

• Prepare and present management reports on incident trends and critical issues to both internal and external stakeholders.

• Manage and mentor a team of Developers, Business Analysts, and Interns across various experience levels.

• Drive team development and engagement, fostering skill development and operational excellence.

• Engage with client leadership and key stakeholders, ensuring alignment on operational priorities.