Operations Manager, Certis Integrated Operations Centre

Certis; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Performance-based incentives

Medical insurance and dental allowance

Community volunteering opportunities

Job summary

A leading security services organization in Singapore is looking for an Operations Manager to oversee the Chow Operations Centre's functions at Changi Airport. The successful candidate will manage the operations team, ensure compliance with procedures, and act as the primary contact for security incidents. Candidates should possess a diploma or degree and demonstrate strong problem-solving and communication skills. This role includes a competitive remuneration package and opportunities for development.

Qualifications

• Ability to thrive in a fast-paced environment.
• Comfortable performing rotating shifts.
• Candidates who are Commissioned Officers from SAF or Senior Officers from SPF are encouraged to apply.

Responsibilities

• Manage and provide effective leadership to the operations team.
• Direct and coordinate activities in the operations center for security operations.
• Act as focal point for any incidents involving security.

Skills

Strong problem-solving skills

Self-motivated

Excellent team player

Exceptional communication skills

Education

Diploma or Degree from a recognized institution

Job description

Operations Manager, Certis Integrated Operations Centre

Location: Singapore

Business Unit: Certis CISCO Aviation Security Pte Ltd

We are a leading security services organization. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make the world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

CIOC is the 24hrs/7days command centre for Certis Aviation Security Operations in Changi Airport. It is thus important to have the Duty Operations Manager in CIOC to ensure the smooth running of operations on the ground.

Responsibilities

• Manage and provide effective leadership to the operations team
• Direct and coordinate the overall activities in the operations center; planning, deployment, and tracking of security operations
• Act as focal point for any incidents involving security; to prepare reports, take follow-up action and inform the management team
• Provide additional operational support to the management team as required
• Train and supervise operations team and ensure that they adhere to established procedures and SOP
• Seek continuous improvement in operation and admin processes
• Contribute to short and long-term organizational planning and strategy as a member of the management team
• Build winning relationships with clients, regulators and other stakeholders

Skills & Experience

• Diploma or Degree from a recognized institution
• Candidates who are Commissioned Officers from SAF or Senior Officers from SPF are encouraged to apply
• Ability to thrive in a fast-paced environment
• Strong problem-solving skills
• Self-motivated with a commitment to continuous improvement
• Excellent team player with high initiative and resourcefulness
• Exceptional communication skills across all levels
• Must be comfortable in performing rotating shifts

Recognition & Reward

What you can expect from us:

• Work on projects for world‑class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on‑the‑job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance‑based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high‑performing workforce.