Operations Manager, Bistro & Retail

CULINA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

CULINA PTE. LTD. recherche un professionnel dynamique des services pour superviser et exécuter les normes élevées d'hospitalité. Le candidat doit être capable de gérer les opérations du restaurant tout en inspirant son équipe et en garantissant une expérience client exceptionnelle. Ce rôle exige une expérience solide dans l'industrie F&B et d'excellentes compétences en communication.

Qualifications

• Min 5 ans d'expérience dans le secteur de la restauration.
• Excellentes compétences en communication et organisation.
• Capacités de leadership éprouvées pour motiver et former l'équipe.

Responsibilities

• Gérer les opérations quotidiennes et les responsabilités du personnel.
• Former et encadrer les membres de l'équipe pour maintenir des normes élevées.
• S'assurer que les pratiques de sécurité et de propreté sont respectées.

Skills

Communication

Organisation

Leadership

Résolution de problèmes

Gestion du temps

Education

Diplôme en gestion hôtelière ou domaine associé

Tools

Logiciel de gestion de restaurant

Systèmes POS

Microsoft Office

Google Workspace

Job description

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Culina is a leading purveyor of specialist Epicurean foods and wines, a choice distributor to hotels, restaurants and cafes in Singapore. Culina runs a Bistro and Gourmet boutique, an Organic retail store SuperNature in Dempsey, as well as a chain of butcheries in Major Supermarkets island-wide.

Job Summary:

We are seeking a dynamic service professional to oversee, maintain, and successfully execute the high standards of hospitality. The role will work to instill the vision of hospitality and create experiences that exceed customer expectations. The role also involves managing the restaurant/store efficiently and cost-effectively, inspiring team members to increase sales and morale, and interacting positively with customers to promote services and resolve problems to everyone's satisfaction.

Key Responsibilities:

• Oversee daily operations, including opening/closing administration, service floor plans, and daily walkthroughs.
• Manage employees' daily responsibilities, providing clear and effective direction.
• Hire and lead team members, promoting a positive work environment and developing a high-performance team.
• Plan and review staff duty rosters, monitor performance, and provide training to enhance technical knowledge and product literacy.
• Create accountability systems and provide consistent feedback, coaching, and disciplinary actions as needed.
• Perform all back-office POS functions, including employee profiles and menu creation.
• Plan, execute, and communicate promotions and company information effectively.
• Conduct facility walk-throughs multiple times daily to ensure safety, sanitation, cleanliness, and organization standards are met; address health violations immediately.
• Promote and practice safe work habits, identify and resolve safety hazards, and document incidents for safety management.
• Ensure all team members are educated on products and services.
• Ensure drink and food recipes and procedures are followed to maintain quality and consistency.
• Maintain and execute customer relationship management strategies to grow loyalty and manage feedback.
• Participate in community events and support corporate social responsibility goals.

Requirements:

• Minimum 5 years of experience in the F&B industry, with a degree in Hospitality, Culinary Management, or a related field preferred.
• Ability to read, speak, understand, and follow written and verbal instructions in English.
• Effective communication skills.
• Excellent organizational skills and attention to detail.
• Positive, results-oriented, team-player mentality.
• Ability to perform duties professionally and maintain composure under pressure in a high-paced environment.
• Knowledge of workplace safety procedures and local health and safety standards.
• Flexible schedule to accommodate business needs, including weekends, nights, and holidays.
• Familiarity with restaurant management software, POS systems, reservations, inventory management, Microsoft Office, and Google Workspace.
• Strong leadership and supervisory skills to motivate and train team members.
• Excellent time management and ability to meet deadlines.
• Strong verbal and written communication skills.
• Analytical and problem-solving skills.
• Ability to maintain positive relationships with third-party vendors.
• Adherence to steps of service and company policies.