Operations Manager (Ambulance Service)

EMERGENCIES FIRST AID & RESCUE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Singapore is seeking an experienced Operations Manager to lead day-to-day operations of their ambulance service. Responsibilities include overseeing fleet coordination, managing staff, and ensuring compliance with safety regulations. The ideal candidate has 3–7 years of experience in emergency response or healthcare operations and strong leadership skills. Competitive salary and benefits offered.

Benefits

Competitive salary and benefits

Leadership and technical training

Exposure to medical operations

Qualifications

• Minimum 3–7 years of experience in operations within ambulance, emergency response, or healthcare environments.
• Experience managing teams in high-pressure or time-critical operations.
• Good understanding of regulatory and safety requirements for medical transport or pre-hospital care is a plus.

Responsibilities

• Lead and manage day-to-day ambulance operations.
• Oversee fleet readiness and operational logistics.
• Monitor operational KPIs and implement process improvements.
• Liaise with clients and stakeholders to ensure smooth service delivery.

Skills

Team leadership

Operational planning

Problem-solving

Communication

Job description

About the Role

We are looking for a hands-on and experienced Operations Manager to lead and manage the daily operations of our private ambulance service. You will oversee field deployment of medics and paramedics, ensuring efficient response, operational excellence, and high standards of patient care.

You will play a key role in resource planning, performance monitoring, and ensuring compliance with operational and regulatory requirements.

Key Responsibilities

• Lead and manage day-to-day ambulance operations, including manpower scheduling, dispatching, and on-ground coordination
• Oversee fleet readiness, medical equipment, safety and operational logistics
• Supervise a team of medics, paramedics, and operations staff; provide coaching, mentoring, and performance reviews
• Ensure all activities comply with medical, safety, and regulatory standards
• Monitor operational KPIs (response time, case completion, incident reporting) and implement process improvements
• Liaise with clients, event organisers, hospitals, and other stakeholders to ensure smooth service delivery
• Drive operational readiness for tenders, events, and contract renewals
• Collaborate with management on budgeting, cost control, and resource optimization
• Be on standby for urgent operational matters or incidents requiring escalation

Who We’re Looking For

Qualifications & Experience

• Minimum 3–7 years of experience in operations within ambulance, emergency response, or healthcare environments
• Experience managing teams in high-pressure or time-critical operations
• Strong leadership, communication, and problem-solving skills
• Good understanding of regulatory and safety requirements for medical transport or pre-hospital care is a plus

Core Competencies

• Team leadership and people management
• Operational and resource planning
• Risk and compliance management
• Analytical and process improvement mindset
• Clear communicator with strong coordination abilities

What We Offer

• Competitive salary and benefits, commensurate with experience
• Opportunity to lead a growing, mission-driven operations team
• Exposure to a wide range of medical and event operations
• Professional growth through leadership and technical training

How to Apply

Please send your CV through the portal for applications processing.

Only shortlisted candidates will be notified.