Operations Manager

KIZTOPIA SERVICES PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading family entertainment company in Singapore is seeking a Branch Manager to coordinate overall activities and ensure profitable sales growth. Candidates should have at least 8 years of management experience in a customer service-focused industry, strong leadership qualities, and excellent analytical skills. The role includes supervising performance, managing profit & loss, and supporting recruitment and staff development.

Qualifications

• At least 8 years of management experience in a customer service-focused industry.
• Demonstrated leadership qualities and ability to motivate teams.
• Able to work independently under tight deadlines.

Responsibilities

• Coordinate overall branch activities and prepare performance reports.
• Supervise financial reporting and asset management.
• Lead commercial performance and Profit & Loss responsibilities.
• Support recruitment and placement of staff.

Skills

Leadership

Analytical skills

Interpersonal skills

Communication skills

Team management

Education

Diploma/Degree in business administration

Job description

Responsibilities

• Coordinate overall branch activities, support the implementation of initiatives, and monitor performance results. Liaise with Head Office and prepare monthly, quarterly, and annual reports and analyses.
• Supervise expenditure analysis, financial reporting, procurement, and asset management to ensure efficiency and profitable sales growth.
• Lead commercial performance and Profit & Loss responsibilities, working closely with internal and external stakeholders to drive business outcomes.
• Support recruitment and placement of staff, review department structures, delegate tasks, establish work schedules, supervise performance, and provide guidance to support career progression.
• Track performance across all levels, organize regular review meetings, and coordinate training as required.
• Define performance objectives aligned with company and customer expectations, ensuring accuracy, efficiency, and quality standards.
• Ensure marketing activities and service programs are aligned across all branches while upholding the company’s brand image and reputation.
• Ensure adherence to company policies and government regulations, taking corrective action and enforcing compliance where necessary.
• Provide feedback and support to teams, leveraging monitoring data to drive ongoing performance improvement.

Job Requirements

• At least 8 years of management experience in a customer service-focused industry, preferably in family entertainment, retail, or childcare.
• Good analytical, interpersonal and communication skills.
• Able to work independently and effectively under tight deadlines in a fast-paced environment.
• Demonstrated leadership qualities and the ability to motivate and inspire teams.
• Strong leadership and team management abilities are crucial for effectively overseeing and motivating staff to achieve goals and maintain operational efficiency.

Qualifications Requirements

• Diploma/Degree in business administration.