Operations Manager

MASALA CAFE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Un café dynamique à Singapour recherche un responsable expérimenté pour superviser le personnel et gérer les opérations. Vous serez chargé de garantir le respect des politiques de l'entreprise, d'optimiser les profits et de former les employés, tout en assurant un excellent service à la clientèle et une gestion efficace des ressources. Ce rôle est essentiel pour maintenir les normes de qualité et motiver l'équipe vers le succès.

Qualifications

• 2+ ans d'expérience dans le secteur de la vente au détail en tant que leader.
• Familiarité avec les tendances de la mode.
• Capacité à former et motiver les employés.

Responsibilities

• Superviser le personnel et contrôler les coûts.
• Former, gérer et développer de nouveaux employés.
• Assurer la qualité et la disponibilité des produits.

Skills

Leadership

Communication

Problem Solving

Organizational Skills

Project Management

Job description

Job Description

1. Ensure company policies are followed.
2. Optimize profits by controlling costs.
3. Hire, train, and develop new employees.
4. Resolve customer issues to their overall satisfaction.
5. Maintain an overall management style that follows company best practices.
6. Provide leadership and direction to all employees.
7. Ensure product quality and availability.
8. Manage and lead staff.
9. Set targets.
10. Problem solving.
11. Control costs and minimize waste.
12. Manage restaurant supplies.
13. Prepare and present employee reviews.
14. Work closely with the store manager to lead staff.
15. Oversee retail inventory.
16. Assist customers whenever necessary.
17. Organize employee schedules.
18. Ensure health, safety, and security rules are followed.
19. Take disciplinary action when necessary.
20. Ensure a consistent standard of customer service.
21. Motivate employees and focus on the mission.
22. Complete tasks assigned by the general manager accurately and efficiently.
23. Support merchandise maintenance and visual presentation.
24. Maintain stores to standards, including stocking and cleaning.
25. Manage as needed.

Job Requirements

1. 2+ years retail experience in a leadership capacity (e.g., management, shift leader).
2. Familiarity with fashion trends and styles.
3. Ability to effectively train and motivate sales associates.
4. Excellent organizational, problem-solving, project management, and communication skills.
5. Willingness to demonstrate leadership and guidance from the floor.