Operations Manager

People Profilers; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the hospitality sector is seeking an Operations Manager to oversee daily operations and ensure compliance with standards. The role involves managing client relationships, leading the team, and overseeing logistics while promoting additional services. The ideal candidate has a background in tourism management and experience in operations, alongside strong communication skills.

Benefits

Competitive salary and benefits package

Opportunities for professional growth and development

Collaborative and supportive work environment

Qualifications

• 3-5 years of experience in hospitality or tourism industry.
• Proficient in customer service management.
• Service-oriented with strong communication skills.

Responsibilities

• Oversee day-to-day operations ensuring compliance with company standards.
• Manage client relationships and logistics with budget adherence.
• Train and mentor team members.

Skills

Client Management

Operations Oversight

Team Leadership

Communication

Customer Service

Up-selling

Education

Bachelors degree in Tourism Management, Business Management, or a related field

Tools

Microsoft Office

Job description

Location: Central
Working hours: 9am - 6pm (Mon-Fri)
Salary: up to $5500 + bonus incentive

As the Operations Manager, you will oversee the day-to-day operations of our centre, ensuring compliance with company standards while fostering a positive environment for both clients and team members.

Key Responsibilities:

• Client Management: Maintain strong client relationships, addressing inquiries and concerns promptly.
• Operations Oversight: Implement and monitor operational systems, standards, and processes.
• Logistics and Budget Management: Manage logistics, third-party vendors, and maintain budget compliance.
• Team Leadership: Train and mentor team members, ensuring clear communication of daily tasks.
• Financial Responsibilities: Handle invoicing, collections, and petty cash management.
• Client Move-in/Move-out Coordination: Ensure a seamless process for new clients and those transitioning out.
• Upselling Services: Promote additional services to enhance client experience.

Qualifications and Experience:

• Bachelors degree in Tourism Management, Business Management, or a related field.
• 3-5 years of experience in the hospitality or tourism industry, with a focus on customer relations and operations.
• Proficient in Microsoft Office and customer service management.
• Strong communication and up-selling skills.
• Personal Attributes:
• Service-oriented with an eye for detail and a sense of urgency.
• Organized, effective communicator, and committed to team development.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.

Please kindly send in your updated CV (please include your current salary package with full breakdown and expected salary) to [e-mail]. Your interest will be treated in strict confidence.