Operations Manager

CITY INFRASTRUCTURE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading management firm in Singapore is seeking a Facility Operations Manager to oversee the processing center operations. This role involves managing day-to-day activities, addressing issues, and leading a team. Candidates should have 3-5 years of relevant experience, preferably in logistics or hospitality, and possess strong problem-solving and communication skills.

Qualifications

• 3-5 years of relevant work experience in a management role.
• 1-3 years domain experience in logistics or hospitality.
• 0-3 years management experience overseeing teams.

Responsibilities

• Manage the smooth operation of the processing center.
• Lead training and meetings for processing staff.
• Address facility and technical issues with licensees.

Skills

Facility management

Problem-solving

Communication

Inventory management

Education

Bachelor’s Degree

Job description

Responsibilities

• Responsible for the smooth operation of the processing center across all shifts
• Leads training and meeting sessions for the processing staff
• General handy-person duties around the hub, a plus
• Works with Property Manager to ensure work around the facility is completed on an appropriate timeline
• Address facility, tech, and space issues with licensees. This includes calling OFOS on behalf of the licensees to address issues
• Works with Customer Success team members to ensure licensees are ready for big orders/launches/spikes in business
• Manages ZenDesk tickets from open to close
• Troubleshoots processing center, kitchen, and facility hardware issues
• Inventory & Ordering; Audits
• Review daily inventories and make orders to replenish inventories when needed
• Performs storage and common area audits
• Reviews and reports KPI metrics to facility management and processing team; contributes to goal setting and planning
• Coaching new and existing shift leads
• Filling in shifts during call-outs, general staffing help

Scope

• Management Scope: Manager
• Oversees 1 large/high volume or 2–3 standard facilities under management
• Facility operations activities, managing a high-volume, large facility or 2–3 facilities

Education

• Bachelor’s Degree preferred

Experience

• Relevant Work Experience: 3–5 years
• Domain Experience: 1–3 years
• Management Experience: 0–3 years

Prior Companies

• Logistics/Tech: Companies and roles that involve managing large workforces and manual, nuanced and/or complex processes (e.g., Amazon)
• F&B/Hospitality: Restaurants, Hotels
• Entrepreneur: Traditional F&B businesses, any other