Operations Manager

CSP MAINTENANCE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in facility management is seeking an Operations Manager to oversee effective operations and client relations. The role involves managing staff, budgets, and improving processes to ensure high quality service delivery. Candidates should possess a relevant degree and extensive experience in management, particularly in cleaning and maintenance sectors.

Qualifications

• Bachelor’s degree in a relevant field.
• 5+ years of experience in management and operations.
• Strong communication and conflict management skills.

Responsibilities

• Recruit, train, and manage staff to ensure operational efficiency.
• Manage client relationships and address service issues.
• Implement policies and improve organizational processes.

Skills

Critical thinking

Problem-solving

Planning

Decision-making

Communication

Persuasiveness

Influencing

Delegation

Conflict management

Adaptability

Stress tolerance

Teamwork

Education

Bachelor’s degree in operations management or related field

Job description

Job Description and Responsibilities

· Recruit, train, assign, schedule, coach, counsel, and discipline employees

· Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions

· Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems

· Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions

· Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes

· Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations

· Accomplish operations and organization mission by completing related results as needed

· Manage staff levels, wages, hours, contract labor to revenues

· Manage relationships with clients

· Review and approve all operational invoices and ensure they are submitted for billing or payment

· Serve as primary point of contact when there are clients issues related to equipment quality, customer service, or accidents and mishaps on-site.

· Communicate clients’ issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

· Work closely with Operations Director and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

Key Skills and Competencies

• critical thinking and strong problem-solving capability
• planning and organizing
• decision-making
• communication skills
• persuasiveness
• influencing and leading
• delegation
• conflict management
• adaptability
• stress tolerance
• team work

Requirement

• Bachelor’s degree in operations management or related field.
• Experience in management, operations, and leadership.
• Minimum 5 years cleaning experience in commercial building.
• Ability to build consensus and relationships among managers, clients, and workers
• Excellent communication skills.