Operations Manager

INFO-TECH SYSTEMS LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A dynamic training business in Singapore is seeking an Operations Manager to oversee daily operations. This role involves managing team scheduling, onboarding new staff, and optimizing processes to drive performance. The ideal candidate has a Diploma or Degree related to Business or Operations, and 2-4 years of relevant experience, alongside strong organizational skills and proficiency in systems like CRM.

Benefits

Competitive salary

Career growth opportunities

Dynamic, fast-paced culture

Qualifications

• 2–4 years of experience in operations, training coordination, sales support, or workforce management.
• Comfortable working in a fast-paced, sales-driven environment.
• People-oriented with great communication skills.

Responsibilities

• Manage team rosters, shift planning, and deployment for roadshows and events.
• Oversee onboarding and training of new hires.
• Track and analyze team performance data against KPIs.

Skills

Organizational skills

Problem-solving

Communication skills

Proficiency in Excel/Google Sheets

Knowledge of CRM and reporting systems

Education

Diploma or Degree in Business, Operations, HR, or related field

Job description

About the Role

We’re seeking a proactive and detail-oriented Operations Manager to oversee and streamline daily operations for our fast-growing training and sales team. This role is pivotal in ensuring smooth execution across all sales verticals (inbound, outreach, and corporate), supporting team performance, and driving operational excellence.

If you thrive in dynamic environments, love optimizing systems, and enjoy supporting high-performing teams, this is the perfect role for you.

Key Responsibilities

Team Operations & Scheduling

• Manage team rosters, shift planning, and deployment for roadshows, events, and office operations
• Ensure adequate manpower coverage across all verticals (inbound, outreach, corporate)

Staff Onboarding & Support

• Oversee onboarding and training of new hires
• Ensure all team members are equipped with SOPs, sales tools, and compliance knowledge

Performance & KPI Management

• Track and analyze team performance data against KPIs
• Work closely with sales leads to support productivity and address performance gaps
• Prepare and present weekly/monthly operational reports to leadership

Process Optimization

• Identify and implement improvements in daily workflows, scheduling, and reporting
• Ensure data accuracy and consistency in CRM and sales systems

Cross-functional Coordination

• Liaise with HR, marketing, and partnerships teams to support campaigns and staff needs
• Support event logistics, compliance matters, and stakeholder communications

Who We’re Looking For

• Diploma or Degree in Business, Operations, HR, or related field
• 2–4 years of experience in operations, training coordination, sales support, or workforce management
• Strong organizational and problem-solving skills
• Confident with Excel/Google Sheets and CRM/reporting systems
• Comfortable working in a fast-paced, sales-driven environment
• People-oriented with great communication skills

Why Join Us?

• Be a key driver of operational success in a growing training business
• Work with passionate and mission-driven team members
• Enjoy autonomy and career growth opportunities in a leadership role
• Competitive salary and dynamic, fast-paced culture