Operations Manager

Responsibilities

Operational Oversight

• Lead and manage daily operations across departments to ensure efficiency and effectiveness.
• Monitor project timelines, service quality, and client satisfaction levels.
• Oversee logistics, procurement, and resource allocation for operational needs.

Process Improvement & Strategy

• Identify opportunities for process optimization and implement best practices.
• Develop SOPs, KPIs, and workflow systems to improve service delivery and internal coordination.
• Support strategic planning and implementation of business goals.

Team Leadership

• Supervise, coach, and develop operational staff to achieve performance goals.
• Conduct regular team meetings, reviews, and training to ensure operational excellence.
• Build a culture of accountability and high performance.

Client & Stakeholder Management

• Act as a key point of contact for major clients and ensure expectations are met.
• Coordinate with internal teams (e.g., Sales, Technical, Finance) to meet project and service requirements.
• Handle escalations and ensure prompt resolution of operational issues.

Budgeting & Reporting

• Assist in budgeting, forecasting, and financial planning for operations.
• Track operational costs and ensure alignment with budgetary goals.
• Generate reports on operations performance, trends, and improvement actions.

Requirements

• Bachelor’s degree in Business Administration, Engineering, IT, or a related field.
• At least 5 years of experience in operations management, preferably in IT, engineering, or technical services.
• Proven ability to lead cross-functional teams and manage complex projects.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and leadership abilities.
• Proficiency in Microsoft Office, ERP/CRM systems, and operational planning tools.
• Ability to multitask and thrive in a fast-paced, dynamic environment.