OPERATIONS MANAGER

Chicky Fun; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A growing food and beverage company in Singapore is seeking an Operations Manager for its food court. The role involves overseeing tenant operations, ensuring a high-quality dining experience, and managing hygiene standards. Candidates should possess a graduate diploma and have 3-5 years of relevant experience, preferably in food courts. Strong planning and communication skills are essential for this position.

Qualifications

• Minimum 3-5 years experience in Food & beverage business.
• Food Courts experience preferred.
• Able to work with different stakeholders.

Responsibilities

• Oversee tenants and ensure customer dining experience.
• Assist in sourcing tenants and handling inquiries.
• Liaise with Sales & Marketing for tenant needs.

Skills

Planning skills

Excellent communication

Problem-solving skills

Leadership skills

Resourceful

Education

Graduate Diploma & above

Job description

Overview

Chicky Fun Pte Ltd, an upcoming & expanding F&B company with several food outlets and mini restaurants (Dining in, Online & Self-Delivery services) & food courts seeks an experienced individual with right attributes to take up the challenge of Operations Manager (FOOD COURT).

Responsibilities (Operations – Food Court)

• Oversee tenants, contractors & ensure customers’ dining experience is at an excellent level through clean, hygienic, organized food court serving good food & providing excellent service. Manage hygiene & cleaning matters, attend to pest control contracts, & NEA personnel where required. Address tenants’ needs for cutleries and POS machines issues. Ensure smooth online delivery operations.
• Assist to source for tenants to replace outgoing ones where necessary & handle tenants’ enquiries on tenancy agreement terms.
• Staff roster deployment in conjunction with HR.
• Liaise with Sales & Marketing & product managers on tenants\' needs, menu & on-line delivery matters.
• Together with relevant stakeholders, administer compliance to various licences & permits (SFA, Halal Certification FSC, NEA etc.).
• General: Overall in charge of food court operations & related activities; review processes for continuous improvement.
• Staff training & appraisal including discipline in liaison with HR.
• Monthly & adhoc reports; participate in meetings, presentations & Zoom meetings with management & supervisors (chefs).
• Undertake any other adhoc projects/ tasks assigned by MD.

Attributes & Qualifications

• Graduate Diploma & above.
• Minimum 3-5 years’ experience in Food & beverage business, Food Courts experience preferred.
• Planning skills with excellent communication.
• Resourceful & able to work with different stakeholders, team worker & articulate well.
• Demonstrate Leadership skills through hands-on efforts, good listener & problem-solving skills. Be proactive in planning various tasks & projects. Able to react quickly to urgent situations with an aim to resolve the issues at hand.