Operations Manager

CHARLOTTE VEHICLE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading vehicle rental company in Singapore seeks an office operations manager to oversee daily activities, manage customer interactions, and ensure compliance with regulations. The ideal candidate should possess excellent organizational skills, customer service experience, and technical knowledge related to vehicle operations. This position will initially last six months, with a possibility for conversion to a full-time role.

Qualifications

• Proven customer service and operational management experience.
• Strong organizational and communication skills.
• Knowledge of regulatory compliance related to vehicle operations.

Responsibilities

• Oversee daily office operations and inventory management.
• Handle customer interactions and vehicle bookings.
• Ensure compliance with LTA regulations and vehicle maintenance.

Skills

Operational Efficiency

Organisation skills

Customer Service

Communication Skills

Regulatory & Compliance Knowledge

Problem Solving Skills

Time Management

Job description

Attachment Description

This position reports to the managing director and interfaces with Organisation managers and HR staff. Charlotte Vehicle Pte Ltd is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

Specific Responsibilities

Individual to be involved in:

1. Overseeing the daily operations of the office

2.Handling walk-in customers, processing payments, and issuing receipts or invoices

3. Managing shop inventory such as rental accessories (e.g., GPS devices), promotional materials, and office supplies

4. Managing vehicle bookings, dispatch, and returns

5. Scheduling and allocating vehicles based on customer requirements and availability

6. Monitoring vehicle condition, arranging regular servicing, inspections

7. Ensuring all vehicles are compliant with LTA regulations, road tax, and insurance requirements

8. Liaising with workshops, service providers, and external drivers for vehicle delivery, maintenance, and other operational needs

9. Assisting customers with vehicle handover, return process, and addressing any issues such as breakdowns or accidents

10. Preparing and maintaining accurate records for rental agreements, insurance, servicing, and vehicle usage

11. Assisting in the submission of claims and documentation for insurance or accident-related matters.

12. Assisting with the preparation of reports on fleet usage, income, and operational efficiency.

Technical Skills and Competencies

1. Operational Efficiency

2. Organisation skills

3. Customer Service and Communication Skills

4. Technical & Software Skills

5. Regulatory & Compliance Knowledge

6. Collaboration & Stakeholder Management

7. Problem Solving Skills

8. Financial & Administrative Management

9. Data Management & Reporting

10. Time Management

Attachment duration

6 months with possible conversion to full time.