Operations Manager

Faststream Recruitment Pte Ltd; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

A leading global logistics provider in Singapore seeks a logistics coordinator to manage customer communication, order processing, and vendor coordination. The role involves significant operational responsibilities, ensuring timely deliveries and maintaining strong client relationships. Ideal candidates will hold a logistics or supply chain degree, possess at least 5 years of experience, and demonstrate excellent communication skills in English and Chinese.

Qualifications

• Minimum 5 years of relevant experience in operations, logistics, or warehousing.
• Proficient in both English and Chinese.

Responsibilities

• Serve as main contact for customers, carriers, and internal departments.
• Accurately process and track customer orders.
• Coordinate additional services like freight forwarding and customs clearance.

Skills

Microsoft Office

Communication

Organizational skills

Problem-solving

Multitasking

Education

Diploma or Degree in Logistics, Supply Chain Management

Tools

WMS platforms

Job description

Our client is aa leading global logistics and warehousing provider with a strong footprint in the commodities sector and decades of experience in metals and soft commodities.

Key Responsibilities

1. Customer and Stakeholder Communication

• Serve as the main point of contact for customers, carriers, and internal departments.
• Ensure timely and professional communication via email, phone, and in-person.
• Resolve queries, provide shipment updates, and maintain strong client relationships.

2. Order Management

• Accurately process and verify customer orders.
• Track orders from initiation to fulfilment, proactively managing issues or delays.
• Coordinate with warehouse and logistics teams for timely deliveries.

3. System and Inventory Management

• Input job orders and stock movements into the Warehouse Management System (WMS).
• Ensure real-time updates and accuracy of inventory data.
• Reconcile physical documents with system entries to maintain data integrity.

4. Logistics & Value-Added Services

• Coordinate additional services such as freight forwarding, customs clearance, and LME/CME-related requests.
• Liaise with third-party vendors and provide service quotes when required.

5. Invoicing Support

• Prepare and verify shipping and service records for billing.
• Cross-check charges against agreed rates and submit documents to the finance team.

6. Cargo Verification & Inspection

• Perform visual cargo inspections when required.
• Verify shipment details and report discrepancies or damages promptly.
• Ensure compliance with safety and operational standards.

7. Vendor Coordination at Warehouse and Port

• Schedule and oversee activities of third-party vendors at operational sites.
• Ensure timely and accurate service delivery in line with company procedures.

8. Administrative and Reporting Tasks

• Maintain organized documentation of customer orders and transactions.
• Support reporting needs related to inventory, order status, or logistics KPIs.
• Assist with internal coordination and general administrative tasks.

9. Continuous Support & Adaptability

• Willingly take on additional duties as reasonably required to support the team and company operations.

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, or a related field.
• Min 5 years of relevant experience in operations, logistics, or warehousing.
• Strong proficiency in Microsoft Office, especially Excel.
• Working knowledge of WMS platforms is advantageous.
• Proficient in both English and Chinese to liaise with Chinese-speaking clients and vendors.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask and work effectively under pressure.

Sasha Josri (EA Reg no: R21100057)
Faststream Recruitment Pte Ltd, EA Licence no: 09C3403