Operations Manager

VISWALAB SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading marine services provider in Singapore is seeking an experienced operations manager to link vendors, clients, and internal teams. Responsibilities include managing IHM queries, spearheading quality assurance initiatives, and coordinating global water-related projects. Ideal candidates should have a diploma in marine-related fields and at least 5 years of relevant experience. Willingness to go onboard ships is a must. The role offers opportunities for international collaboration and process improvement.

Qualifications

• Minimum 5 years of experience in the Marine field.
• Willingness and ability to go onboard ships.

Responsibilities

• Acting as a central link for operations, resolving issues between stakeholders.
• Managing all IHM queries and coordinating global water-related projects.
• Spearheading quality assurance initiatives to ensure compliance with industry standards.

Skills

Detail-oriented

Good with numbers

Education

Diploma and Degree in Marine-related fields

Job description

Job Description:

Responsibilities:

1. Acting as a central link for operations, resolving issues promptly between vendors, clients, and internal teams.
2. Being on 24-hour standby for all queries, feedback, complaints, and operational issues from clients and surveyors.
3. Managing all IHM queries.
4. Boarding vessels for BQS jobs if necessary.
5. Preparing and generating IHM reports as required by specific classification societies.
6. Coordinating global water-related projects (D2).
7. Managing and coordinating all asbestos removal jobs.
8. Spearheading quality assurance initiatives, ensuring compliance with industry standards and successful audit outcomes, including comprehensive new audit reports.
9. Generating and issuing final reports (BQS) as necessary.
10. Managing calibration and verification of equipment for in-house surveyors, ensuring the use of the latest and most accurate tools.
11. Proactively engaging with clients to gather feedback, implement suggestions, and address disputes to enhance overall satisfaction.
12. Creating a tool for customers to view their savings when engaging Viswalab.
13. Establishing as the go-to contact for IHM, water, and BQS jobs in collaboration with the sales department.
14. Planning and executing system tweaks and changes in collaboration with the Director and Global Manager.
15. Pairing with the Global Manager on all BQS operational matters.
16. Leading training programs for in-house surveyors and external vendors across multiple international locations including Singapore, Malaysia, Fujairah, China, Mauritius, Thailand, and the USA.
17. Managing procurement of equipment for water-related projects, ensuring cost-effectiveness and timely acquisition.
18. Implementing continuous improvement strategies based on client feedback to enhance service delivery and operational processes.
19. Working closely with the Director to explore new ideas and concepts for process improvement.
20. Organizing logistics and training matters for new trainees and overseas staff in Singapore.
21. Serving as Quality Manager for Viswalab Singapore BQS Department for SAC accreditation.
22. Conducting yearly internal audits of the BQS department.
23. Managing emails after office hours.
24. Coordinating with third parties for VGP jobs in Australia and Hong Kong.
25. Carrying out periodic overseas audits on vendors and in-house surveyors.
26. Preparing overseas audit reports for internal and sales use.
27. Preparing sales slides for BQS clients.
28. Attending BQS sales meetings for presentations.
29. Going onboard ships as required.

Qualifications:

1. Diploma and Degree in Marine-related fields.
2. Minimum 5 years of experience in the Marine field.
3. Willingness and ability to go onboard ships.
4. Detail-oriented.
5. Good with numbers.