Operations Manager

PICTUREWORKS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company specializing in AI-powered digital imaging solutions seeks to hire an experienced operations manager for their retail division. You will oversee retail operations, analyze performance metrics, and manage staff training to ensure high customer satisfaction while meeting business objectives.

Qualifications

• Minimum 4 years’ experience in marketing analysis or business intelligence.
• At least 2 years of people management experience.
• Knowledge of CRM is an advantage.

Responsibilities

• Oversee day-to-day operations of retail shops ensuring customer service and efficiency.
• Analyze sales reports and provide insights to executives.
• Plan and schedule staff training.

Skills

Leadership

Analytical skills

Communication

Problem-solving

Education

University degree in business administration, statistics, marketing or related discipline

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Pictureworks is a cutting-edge technology company specializing in providing AI-powered digital imaging solutions customized for theme parks, attractions, and the tourism industry. We are seeking high-caliber candidates to join our expanding business.

Responsibilities

• Oversee day-to-day operations of retail shops, ensuring manpower efficiency, customer service standards, store maintenance, and brand compliance.
• Review frontline sales and activity reports and provide insightful analysis to C-suite executives on the performance of all retail locations.
• Create and maintain productivity reports on a weekly, monthly, and yearly basis.
• Plan and schedule training for new staff, ensuring completion according to the training plan.
• Review policies, procedures, and record-keeping practices periodically.
• Standardize procedures and develop practical operation manuals and guidelines.
• Manage operations to meet department and company objectives, including incident management, system initiatives, and operational improvement initiatives.
• Conduct periodic review of related policies and procedures and record keeping.

Requirements

University graduate with degree preferably in business administration, statistics, marketing related discipline

Minimum 4 years’ experience in marketing analysis / business intelligence in tourism or hospitality industry preferred with at least 2 years people management.

Knowledge of CRM is an advantage.

Strong leadership and people oriented.

Strong analytical, communication and problem-solving skills.

Mature, self-motivated, detail-minded and able to work independently.

Excellent written and spoken skills for multi-language enviroment

Hands on experience in MS Excel, Word and PowerPoint.