OPERATIONS MANAGER

Golden Cafe Group Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the F&B sector is seeking an Operations Manager to oversee daily operations and tenant acquisition across multiple outlets. The successful candidate will display strong leadership and decision-making skills while ensuring operational excellence and compliance. Experience in managing multiple outlets and proficiency in relevant IT systems is essential, as well as being bilingual to communicate effectively with a diverse workforce.

Qualifications

• At least 5 years of relevant experience as Operations Manager in F&B.
• Proven track record in managing multiple outlets and driving success.
• Self-motivated, able to work with minimal supervision.

Responsibilities

• Oversee daily operations across multiple F&B outlets.
• Plan and manage effective staff rosters.
• Monitor KPIs and implement continuous improvement initiatives.

Skills

Leadership

Communication

Decision Making

Manpower Allocation

Collaboration

Networking

Bilingual (English and Chinese)

Tools

Excel

HRIS Systems

MS Office

Job description

Operations (Primary Focus):

• Oversee daily operations across multiple F&B outlets, ensuring high efficiency, service quality, and compliance with SOPs.

• Plan and manage effective staff rosters for multiple outlets, balancing manpower optimization and operational needs.

• Maintain team discipline, provide clear guidance, and uphold performance standards.

• Act as a firm yet fair leader who makes tough decisions when necessary and confidently says “No” when required to uphold company standards, policies, and business interests, while fostering a collaborative and team-oriented work environment.

• Work closely with HR, Marketing, Finance and other departments to ensure aligned operational goals.

• Monitor KPIs, conduct regular outlet audits and implement continuous improvement initiatives.

• Ensure adherence to all regulatory requirements including food safety, hygiene and manpower policies.

• Support hiring, training and development of frontline staff.

• Prepare and analyse operational reports using Excel and other MS Office tools.

• Champion the use of digital systems including POS and HRIS platforms (experience with Infotech is a plus).

• Willingness to work long hours, weekends, and public holidays when business requires.

Tenant Acquisition (Secondary Scope):

• Source and engage potential tenants for available F&B spaces.

• Work with internal teams on tenancy agreements, space planning, and concept fit.

• Ensure tenant mix complements brand vision and supports commercial success.

Requirements

• At least 5 years of relevant working experience as an Operations Manager in the F&B industry.

• Able to start work within short notice is advantageous.

• A proven track record in managing multiple outlets and driving operational success.

• Demonstrated ability in staff roster management, ensuring optimal manpower allocation and cost control.

• Strong leadership, communication and decision-making skills.

• Firm yet approachable, able to enforce standards while maintaining a collaborative team environment.

• Proficient in Microsoft Excel, email and other MS Office applications; IT-savvy and adaptable to new systems.

• Familiar with HRIS systems (Infotech experience is a plus).

• Bilingual in English and Chinese, to effectively communicate with Chinese-speaking employees.

• Willing to work long hours, weekends, and public holidays as required.

• Self-motivated and results-driven, able to work independently with minimal supervision.

• A team player with the ability to collaborate with various departments.

• Strong network for talent acquisition and capable of identifying and engaging potential tenants.