Operations Manager

Cartrack Holdings Limited; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A world-leading smart mobility SaaS company seeks an Operations Manager to enhance team collaboration and efficiency. Responsibilities include managing the after-sales team, coordinating inter-departmental processes, and improving customer satisfaction. The role requires leadership and a diploma or degree in Business, along with significant experience in customer service.

Qualifications

• 5 years experience in Customer Service within automotive aftermarket or SAAS.
• Excellent written and verbal communication skills.
• Proficient in English.

Responsibilities

• Manage after-sales team setting service standards and ensuring KPI compliance.
• Devise and monitor operational processes for optimal service delivery.
• Resolve managerial level customer grievances and special requests.

Skills

Leadership

Customer Service

Problem Solving

Communication

Education

Diploma/Bachelor Degree in Business

Job description

Job Summary:

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an OperationsManager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

• Manage the after-sales team by setting service standards and ensuring KPIs are met
• Ensure strong and clear coordination between departments for minimal resolution times
• Continually devise and monitor operational processes for optimal service delivery, customer satisfaction and productivity
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectations
• Resolve managerial level customer grievances or special requests Weekly/monthly reporting for management review.
• Demonstrate a high level of leadership skills and provide necessary training and guidance to the after-sales service teams staff to achieve full competencies and the highest brand image possible.

Requirements:

• Diploma/Bachelor Degree in Business with outstanding academic performance
• Minimum of 5 years experience in Customer Service within automotive aftermarket or SAAS industry, experience in a similar industry is an added advantage;
• Excellent written and verbal communication skills
• Proficient in English
• Good leadership and management skills with strong problem-solving competency and an out-of-box approach in providing solutions.