Operations & Maintenance Engineer

RFNet Technologies Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated technician to ensure the smooth operation of Parcel Lockers and Payment Kiosks. This role involves round-the-clock monitoring, troubleshooting, and maintenance of systems, ensuring they meet uptime commitments. Candidates should possess a diploma in Electrical, Electronics, or IT, and have relevant experience in hardware maintenance. Strong communication skills and the ability to work under pressure are essential. Join a dynamic team where your contributions will directly impact customer satisfaction and system reliability. Embrace the challenge of providing 24/7 support in a fast-paced environment!

Qualifications

• Relevant experience in hardware maintenance and IT system support is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Monitor and maintain Parcel Lockers and Payment Kiosks to meet uptime commitments.
• Respond to incidents and perform troubleshooting and repairs.

Skills

Hardware Maintenance

IT System Support

Communication Skills

Interpersonal Skills

Critical Thinking

Education

Diploma in Electrical Engineering

Higher NITEC in Electronics

Higher NITEC in IT

Tools

Ticketing Tool

Job description

Job Description

1. Round the clock monitoring and maintenance of the Parcel Lockers and Payment Kiosks System to meet uptime as per the SLA commitments.
2. Respond to all incident/service calls and be first responder on site to troubleshoot and resolve incidents including basic repairs or parts replacements.
3. Escalate, when necessary, in accordance with the escalation matrix.
4. Coordinate and work with all stakeholders and contractors to identify the causes of issues (e.g., hardware, software, network problems) that may affect the proper functioning of the System until resolution.
5. Create/update and track tickets in the ticketing tool to closure observing SLA commitments.
6. Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
7. Liaise and work closely with customers to address service concerns and solve technical problems.
8. Perform installation activities during the project phase as tasked to ensure competency to support the system.
9. Ensure all materials are properly documented and handed over during shift changes.
10. Perform any ad-hoc duties as assigned.
11. Build sustainable relationships and engage customers by going the extra mile.

Job Requirements

1. Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent.
2. Singapore Citizen or Permanent Resident is preferred.
3. Relevant experience in hardware maintenance and IT system support.
4. Experience in electrical/mechanical drawing, service/repair manuals, and/or diagrams will be an added advantage.
5. Strong communication and interpersonal skills. Self-starter, self-motivated, and critical thinker who embraces challenges.
6. Ability to work responsibly, independently, and in a team.
7. Able to interact with all levels of people and work under stress.
8. On-the-job training will be provided. Position will be assigned based on the competence picked up during the training.
9. This position will require 24/7 support, and the ability to work rotating shifts is a must.