Operations Lead (Card)

Binance; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A leading global cryptocurrency exchange is seeking an Operations Lead (Card) to manage card-related projects and operations. This role involves ensuring compliance, enhancing workflows, and collaborating across teams to deliver seamless payment solutions. Ideal candidates have extensive experience in the card or payments industry and excellent project management skills.

Benefits

Competitive salary and benefits

Remote-friendly work arrangement

Continuous learning and career development opportunities

Qualifications

• 8–10 years of experience in operations, preferably within the card or payments industry.
• Experience working with global cross-functional teams.
• Deep understanding of card operations, settlements, reconciliation, and dispute management.

Responsibilities

• Lead and manage the launch and lifecycle of card/payment projects.
• Ensure regulatory compliance and adherence to industry standards.
• Monitor and analyze card operations KPIs and performance metrics.

Skills

Project Management

Communication

Vendor Management

Regulatory Compliance

Operational Excellence

Job description

Binance is the world’s largest cryptocurrency exchange by trading volume, serving over 250 million users globally. As a blockchain ecosystem leader, Binance offers services across trading, payments, finance, education, Web3, and more — all focused on advancing financial freedom and access worldwide.

Role Overview:

As an Operations Lead (Card), you’ll take ownership of launching and managing card-related projects and operations. You will work cross-functionally with both internal and external teams to ensure operational excellence, regulatory compliance, and seamless service delivery for Binance's global card and payment products.

Key Responsibilities:

• Lead and manage the launch and lifecycle of card/payment projects, ensuring alignment across internal and external stakeholders.
• Oversee and enhance end-to-end operational workflows and processes.
• Ensure regulatory compliance and adherence to industry standards in card operations.
• Monitor and analyze card operations KPIs and performance metrics.
• Manage vendor relationships and ensure Service Level Agreements (SLAs) are met.
• Resolve escalated operational issues, disputes, and complex cases related to card operations.
• Ensure timely and accurate handling of settlements, reconciliation, and dispute management.
• Provide ongoing operational support post-project launch in collaboration with product, tech, and other relevant teams.

Requirements:

• 8–10 years of experience in operations, preferably within the card or payments industry.
• Proven experience working with global cross-functional teams (product, tech, risk, customer service, finance, etc.).
• Deep understanding of card operations, including settlements, reconciliation, and dispute management.
• Strong background in managing third-party vendors and ensuring contract compliance.
• Excellent organizational and project management skills.
• Effective communicator with the ability to lead initiatives across multiple time zones.

Why Binance?

• Shape the future with a global leader in blockchain and crypto innovation.
• Collaborate with top-tier talent in a flat, fast-paced, and impact-driven environment.
• Competitive salary and benefits.
• Remote-friendly work arrangement (dependent on business needs).
• Continuous learning and career development opportunities.