Operations Lead

Cultivar Staffing & Search; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Desktop Support Team Lead to oversee a dedicated team of support engineers. This role involves managing end-user support, ensuring efficient incident resolution, and implementing continuous improvements in service delivery. The ideal candidate will have a strong technical background and supervisory experience, ready to guide the team in providing exceptional support to clients. With a focus on collaboration and communication, this position offers the chance to make a significant impact in a growing organization. If you are passionate about technology and team leadership, this opportunity is perfect for you.

Qualifications

• Minimum 3 years in a technical and supervisory role overseeing a support team.
• Experience in providing end-user desktop support and incident resolution.

Responsibilities

• Lead a team of 7 End User Support Engineers in an Audit Firm.
• Manage Windows laptop provisioning and advise users on backup/restore.

Skills

Windows Laptop Cloning

Incident Tracking

Team Leadership

End User Support

Education

Bachelor's Degree in IT or related field

Job description

Our client is an IT Service Provider, who provides IT support, computing parts distribution, and computing equipment resale. Due to expansion, they are looking out for a Desktop Support Team Lead to support them in their growing business.

Job Description:

• In charge of 7 End User Support Engineers for an Audit Firm.
• Mainly responsible for Windows laptop cloning, provisioning, issuing, servicing the front desk, advising end users on backup/restore, and other end-user desktop support such as incident tracking and resolution.
• At least 3 years of experience in a technical as well as supervisory role in a similar setting to oversee the team.
• Able to advise and guide the team to implement continuous improvements.
• Follow through to closure for incidents and provide progress reporting to the customer.
• Work with the customer to implement work processes with the team.
• Act as the liaison between the customer, the team, and the Service Delivery Manager.

Additional Information:

Working hours: 8.30am to 5.30pm (Monday to Friday)
Working location: Marina One
Tenure: 12 months contract (renewable)
Salary: $4,500 - $5,500

*Interested candidates are invited to send in your Resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.