Operations Lead

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that take your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore, is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, and Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV, and Telephony) for our customers. We are committed to celebrating inclusion and diversity and are strong believers in upskilling and nurturing all individuals. Come join us today as we build Singtel’s Networks of tomorrow and empower every generation to live, work, and play in new ways!

Make an Impact by:

• Performing tier 1.x functions pertaining to network parameters (latency, utilization, packet drops, etc.) monitoring and basic troubleshooting (analysis of performance report, ping test, traceroute, etc.)
• Upkeeping Standard Operations Procedures (SOP) & Work Instructions
• Participating in operations digitalization projects (e.g., # of working lines, on-call management, etc.)
• Maintaining the monitoring infrastructure setup (leased lines, @work, etc.) with documentation
• Managing credentials to tools/system/NMS
• Reviewing operations challenges with the OM bi-weekly and being responsible for the follow-up actions
• Regularly updating the NOC Operations Manager for ongoing incidents and any critical issues that need immediate attention
• Ensuring that the team adheres to established Standard Operating Procedures (SOPs) for incident management, escalation processes, and routine network monitoring
• Checking that all tasks are being completed with attention to detail and accuracy, ensuring network issues are properly addressed and documented
• Assessing incoming requests, prioritizing them based on severity and impact, and escalating them to the appropriate level of support or management as necessary
• Providing a shift report at the end of every shift detailing the key activities performed, problems encountered, and handed over activities to the next shift, etc.

Skills for Success:

• Degree in Telecommunication/Computer Science Engineering or Electrical/Electronics & Communications Engineering, Electronics, or Info-Comm Technology
• At least 2 years of relevant experience working in telecommunications or multimedia engineering would be an advantage
• Knowledge of mobile 4G/5G and IoT technologies would be an advantage
• Knowledge of Virtualization using VMware, NFVi, SDI
• Knowledge of Cloud Technologies will be advantageous
• Knowledge of ITIL v4 methodology will be advantageous
• Experience/knowledge in process automation
• Self-motivated, enthusiastic, and able to handle multiple support cases
• Good report writing skills, conversant in the use of Microsoft Word, Excel, and PowerPoint
• Ability to work independently with minimum supervision and adapt to a dynamic working environment
• Customer-oriented, capable of collaborating and working well with others
• Must be a team player with strong interpersonal skills

Are you ready to say Hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!