Operations Integration Specialist

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology consulting firm based in Singapore is seeking an Operations Manager to oversee daily operations and ensure high service levels in a contact center environment. The role involves managing a team, addressing customer complaints, and implementing process improvements. Candidates should have at least 2 years of leadership experience and strong communication skills. This is a 12-month renewable contract that offers a dynamic work environment.

Qualifications

• 2+ years in a contact center leadership position preferred.
• Strong leadership abilities and communication skills.

Responsibilities

• Manage daily operations and ensure service levels are met.
• Supervise team performance and provide coaching.
• Manage customer complaints and resolve escalations.
• Track reports on team performance and suggest improvements.

Skills

Leadership

Communication skills

Microsoft Office proficiency

Education

Diploma qualification or equivalent relevant experience

Job description

About the Client

A global leader in technology consulting and digital transformation, the client specializes in delivering cutting-edge solutions to optimize business performance. With a strong focus on cloud computing, data analytics, and AI-driven insights, they empower organizations across industries to drive innovation and efficiency. Their expertise in enterprise modernization ensures seamless scalability and operational excellence for businesses worldwide.

Location – Central

Contract duration – 12 months [renewable]

Job Description:

• Manage daily operations, ensuring service levels are met, and supporting the team's development.
• Team Management & Operations Supervise daily operations and monitor CSOs' performance to ensure service levels and KPIs are met.
• Provide coaching, feedback, and support through regular performance review.
• Manage customer complaint and resolve team-level escalations.
• Track and manage all reports on team performance.
• Identify trends and suggest process improvements.
• Assist in administrative tasks, internal and external communications.
• Support audits, compliance tasks, and all ad-hoc projects or task assigned by CCM.

Skills & Experiences:

• Experience in leading teams in a contact center or similar environment (typically 2 years or more) is preferred.
• Diploma qualification in any discipline, or equivalent relevant experience.
• Strong leadership and communication skills.
• Proficient in Microsoft Office.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at [e-mail].

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076