Operations In-Charge/Manager

TOOFDOCTOR PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A healthcare organization is seeking an Operations In-Charge/Manager to lead and optimize clinic operations. The role involves overseeing daily operations, engaging stakeholders, and enhancing patient experience. Candidates should have at least 3 years of experience in healthcare management, strong leadership, and communication skills. Attractive benefits include performance bonuses, sizable annual leave, and more.

Benefits

Performance Bonuses

Enticing Monthly Incentives

Birthday Off

Generous Annual Leave

Qualifications

• Minimum 3 years of experience in clinic/hospital operations or healthcare management.
• Strong leadership and people management skills.
• Excellent communication and problem solving abilities.

Responsibilities

• Oversee the daily operations of the clinic to ensure efficiency and service excellence.
• Develop and monitor the achievement of clinic goals and performance indicators.
• Serve as the key liaison with external stakeholders including regulatory bodies, vendors, and contractors.
• Manage patient feedback and complaints promptly.
• Oversee the care and maintenance of clinic facilities and equipment.

Skills

Leadership

Organizational Skills

Problem Solving

Communication

Tools

Plato Software

Job description

The Operations In-Charge/Manager plays a vital leadership role in ensuring the seamless and efficient day-to-day operations of the clinics. This role requires a proactive individual with strong organizational, leadership, and problem-solving skills who can effectively manage people, processes, and resources to deliver high-quality patient care and support business goals.

Job Description:

1. Clinic Operations Management

• Oversee the daily operations of clinic to ensure efficiency and service excellence.
• Ensure the effective implementation of clinic policies, procedures, and standard operating protocols.
• Plan and coordinate daily work assignments, including staff roaster or closing schedule based on operational needs.
• Handle front desk and administrative duties to support daily clinic functions.

2. Strategic & Performance Management

• Develop and monitor the achievement of clinic goals and performance indicators (financial, quality, and operational).
• Identify areas for improvement and implement action plans to enhance service delivery and patient experience.

3. Stakeholder Engagement & Communication

• Serve as the key liaison with external stakeholders including regulatory bodies, vendors, and contractors.
• Partner with dental professionals and clinical teams to ensure quality and consistency in patient care services.

4. Patient Experience & Service Recovery

• Manage patient feedback and complaints promptly and professionally to uphold service standards.
• Lead service recovery efforts and implement preventive measures to improve patient satisfaction.

5. Facilities & Equipment Management

• Oversee the care, maintenance, and readiness of clinic facilities and equipment to ensure a safe and efficient working environment.
• Coordinate repair and maintenance activities in collaboration with vendors and contractors.

Job Requirements:

• Minimum 3 years of experience in clinic/hospital operations or healthcare management.
• Strong leadership and people management skills.
• Excellent communication and problem solving abilities.
• Proficient in Plato software.

At our company, we provide a range of attractive benefits to our employees. These include variable bonuses that reward your performance, enticing monthly incentives, a performance bonus to recognize your hard work, a day off to celebrate your birthday, and a special birthday angpao. Additionally, we offer a generous annual leave policy, starting at 14 days and increasing up to 30 days, ensuring that you have ample time to relax and recharge throughout the year.