Operations & HR Executive

ACE CLUB TENNIS PTE.LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

ACE CLUB TENNIS PTE. LTD. recherche un(e) Operations & HR Executive passionné(e) pour rejoindre notre équipe dynamique. Dans ce rôle, vous serez responsable de l'organisation quotidienne, du service à la clientèle et du soutien aux ressources humaines. Si vous avez une passion pour le tennis et un bon sens de l'organisation, nous vous invitons à postuler pour faire partie d'un environnement de travail diversifié, où vous pourrez vous épanouir personnellement et professionnellement.

Benefits

Opportunités de croissance professionnelle

Environnement de travail amusant

Qualifications

• Passion pour le tennis et compréhension solide du sport.
• Capacités d'organisation, de gestion du temps et de multitâche.
• Compétences interpersonnelles et communicationnelles excellentes.

Responsibilities

• Assurer le service client et gérer les demandes des membres.
• Coordonner les réservations des courts et gérer les horaires des cours.
• Aider au processus de recrutement et à l'intégration des nouveaux employés.

Skills

Organisation

Communication

Service client

Résolution de problèmes

Proficience des logiciels bureautiques

Education

Diplôme en Ressources Humaines ou Gestion des Sports

Tools

CRM

Logiciel de réservation

Job description

Position Type: Full-Time( 44 hours work week)

About Us:

Ace Club Tennis is a premier indoor tennis facility dedicated to providing an exceptional experience for players of all ages. We pride ourselves on our state-of-the-art, air-conditioned courts, a welcoming family atmosphere, and a team of passionate, professional coaches. Our mission is to foster a love for tennis in a comfortable, supportive, and unintimidating environment.

Position Summary:

We are seeking a dynamic and highly organized Operations & HR Executive to be the backbone of our daily operations. This pivotal role ensures the smooth functioning of the club, provides outstanding service to our clients, and supports our coaching, retail, and human resources activities. The ideal candidate is a proactive problem-solver with a passion for tennis and a flair for customer and employee engagement.

Key Responsibilities:

Client & Member Services:

• Serve as the first point of contact for all client inquiries via phone, email, and in-person, providing prompt and professional service.
• Manage the client database using our CRM system, ensuring all records are accurate and up-to-date.
• Oversee the online booking system, manage lesson packages, and assist clients with scheduling and payments.
• Foster a welcoming environment for all members and guests, especially children and families.

Operations & Administration:

• Coordinate daily court bookings, manage class schedules, and optimize court utilization.
• Liaise with the coaching team to ensure seamless schedule coordination and communication.
• Manage all aspects of our retail operations, including sales, inventory management, and vendor relations to ensure the pro-shop is well-stocked and presented.
• Maintain accurate records of equipment and supplies, and process purchase orders as needed.

Human Resources Support:

• Assist with the end-to-end recruitment process, including posting job advertisements, screening resumes, and coordinating interviews.
• Facilitate the onboarding and orientation process for new employees.
• Maintain confidential employee records, manage leave administration, and assist with payroll preparation.

Marketing & Community Engagement:

• Assist in creating engaging content for our social media channels (e.g., Instagram, Facebook) to promote our services, camps, and events.
• Support marketing initiatives aimed at growing our membership base and enhancing brand visibility.

Qualifications and Skills:

Essential:

• A genuine passion for tennis and a strong foundational understanding of the sport.
• Exceptional organizational, time management, and multitasking abilities with meticulous attention to detail.
• Excellent interpersonal and communication skills, with a friendly, patient, and approachable demeanor.
• Proven problem-solving skills and the ability to make sound decisions independently.
• Proficiency in standard office software and a willingness to learn new systems (CRM, booking software).

Preferred:

• Previous experience in a customer service, retail, HR, or administrative role.
• A degree or diploma in Human Resources, Sports Management, Business Administration, or a related field.
• Experience using Canva or other graphic design tools for social media content creation is a significant advantage.

Why Join Ace Club Tennis?

• Be part of a passionate and friendly team in a vibrant, growing business.
• A fun and unique work environment for anyone who loves tennis.
• Opportunities for professional growth and development.

We invite qualified candidates who are eager to contribute to a premier tennis club to apply.