Operations Executive / Senior Operations Executive (Environmental Cleaning)

Exceltec Property Management Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Exceltec Property Management is looking for dedicated Operations Executives to oversee daily cleaning operations. The successful candidate will ensure service efficiency, coordinate manpower deployment, and maintain client satisfaction, playing a vital role in our operations team. This position offers growth opportunities with added responsibilities in leadership and improvement initiatives for experienced individuals.

Qualifications

• Minimum 2 years in cleaning services or operations management; 4+ years for Senior Operations Executive.
• Strong interpersonal and communication skills required.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Plan and manage daily cleaning operations across sites.
• Maintain client relationships and handle service feedback.
• Prepare monthly reports and assist in site inspections.

Skills

Operations & Manpower Coordination

Customer Service & Client Management

Report Writing & Documentation

Leadership

Tools

MS Office

Job description

Job Summary:

We are seeking dedicated and organised individuals to join our operations team in the environmental cleaning sector. The Operations Executive / Senior Operations Executive will be responsible for coordinating daily cleaning operations, manpower deployment, and client servicing to ensure efficient and high-quality service delivery.

Key Responsibilities:

• Plan, coordinate, and manage day-to-day cleaning operations across multiple sites.

• Assign tasks and optimise manpower and equipment deployment based on site requirements.

• Prepare cleaning schedules (including periodic and ad hoc services) and ensure proper execution.

• Maintain good relationships with clients, ensuring consistent service levels and handling service feedback professionally.

• Act as a liaison between clients and internal departments to resolve operational issues promptly.

• Prepare and submit monthly reports, including attendance tracking and cleaning progress updates.

• Prepare quotations for additional services requested by clients.

• Record and maintain accurate documentation, including job completion forms and attendance records.

• Attend weekly internal meetings and, if required, draft meeting minutes.

• Support site inspections and audits as required.

Additional Responsibilities for Senior Operations Executive:

• Oversee multiple sites or large-scale contracts with minimal supervision.

• Mentor and support junior operations staff.

• Drive continuous improvement in operational processes and service quality.

• Liaise with management on resource planning and project execution strategies.

• Take the lead in resolving escalated issues or client concerns.

Requirements:

• Minimum 2 years of relevant experience in cleaning services or operations management.
  Senior Operations Executive: 4+ years of relevant experience preferred.

• Strong interpersonal and communication skills (written and verbal).

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Able to work independently, handle multiple tasks, and meet deadlines.

• Experience in meeting minutes writing is a plus.

• Team player with a problem-solving mindset.

Key Skills:

• MS Office (Excel, Word, Outlook)

• Operations & Manpower Coordination

• Customer Service & Client Management

• Report Writing & Documentation

• Meeting Minutes Writing (preferred)

• Leadership (for Senior Executive)