Operations Executive (Merchant Success)

KPay Group (KPay) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless and secure technology solutions. Serving over 45,000 merchants across Hong Kong, Singapore, and Japan, KPay is unleashing merchants' growth potential by building a one-stop platform for financial management, business operations and digital transformation. KPay secures a record USD55 million in 2024, marking the largest series A fundraise globally in the payments sector of the year.

As an entry-level Operations Executive (Merchant Success), you will play a crucial role in supporting the merchant growth and churn prevention. You will work closely with senior management and cross-functional teams to ensure the efficiency and effectiveness of our business processes.

Key Responsibilities:

Merchant Success:

• Build trusted relationships with our Business Development Executive.

• Actively monitor the implementation of our solution in our merchants’ business.

• Contribute ideas and insights to improve merchant engagement and growth.

• Be the voice of our merchants by providing valuable feedback received on our products and services.

• Take ownership and pride in driving merchant success at scale, by identifying common trends and needs of our merchants.

Data Analysis:

• Collect and analyse operational data to identify trends and areas for improvement.

• Prepare reports and presentations summarizing key performance indicators.

• Assist in making data-driven recommendations for process enhancements.

Process Optimization:

• Participate in the development and implementation of streamlined processes.

• Identify and propose solutions to operational challenges.

• Contribute to continuous improvement initiatives.

Cross-functional Collaboration:

• Collaborate with various departments to ensure smooth communication and coordination.

• Support project teams in the implementation of new processes or initiatives.

• Foster a positive and collaborative working environment.

Documentation:

• Maintain accurate records of operational activities.

• Document and update standard operating procedures (SOPs).

• Ensure compliance with company policies and procedures.

Qualifications:

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Proactive attitude and eagerness to learn.

• Ability to work collaboratively in a team environment.

• Proficiency in Microsoft Office Suite.