Operations Executive (Manhattan) - Conrad Singapore Orchard

Hilton; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Location-specific benefits

Job summary

Hilton Singapore is seeking an Operations Executive to lead floor service supervision, ensure flawless service, and oversee bar and hostess training, event bookings, and guest satisfaction.

You will coordinate with managers, greet guests, check reservations, train new team members, and maintain cleanliness and standards across breakfast, lunch and dinner operations.

Qualifications

• Experience as a Captain / Supervisor or similar in bar or F&B environment.
• Hospitality qualifications or equivalent work experience preferred.
• Ability to communicate effectively in English, verbally and in writing.
• Displays initiative, positive attitude and willingness to develop skills.
• Adaptive to changing operational requirements.
• Strong interpersonal and guest service skills.

Responsibilities

• Supervise floor service to high standards and deliver flawless guest experiences.
• Assist with bar and hostess training, event handling and booking knowledge.
• Promote Hilton services and facilities to guests and suppliers.
• Ensure safety and cleanliness across breakfast, lunch and dinner service.
• Manage reservations, seating arrangements and large bookings.
• Brief and lead team on shift details and service expectations.
• Coordinate with chefs and managers to maintain menu knowledge and suggest items.
• Support staff and managers as needed to maintain smooth operations.

Skills

Leadership

Communication

Guest Service

Teamwork

Shift Work

English Proficiency

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! You will supervise and guide your team members closely, ensuring the service sequence is flawless and goes beyond guest expectations.

Job Description

As an Operations Executive, you’re not just creating unforgettable dining moments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

As the Operations Executive, you will be responsible for performing all the floor service supervisor duties to the highest standards. The position also offers additional bar and hostess training, as well as event handling and booking knowledge.

• Maintain a high customer service focus and always keep the customer in mind.
• Take personal responsibility and initiative to resolve issues and communicate clearly with customers and colleagues.
• Contribute ideas and suggestions to enhance operational and environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers.
• Ensure duties are performed safely for yourself and others.
• Know the food and beverage menu contents and explain them to guests.
• Understand dietary requirements and offer suitable suggestions.
• Accept Manager’s guidance to improve customer service.
• Complete product knowledge checklists.
• Suggest menu items suited to guests of different nationalities.
• Familiarize with menu items of all other outlets to recommend them to guests.
• Know the opening hours of all restaurants and hotel outlets.
• Recommend other restaurants and city attractions to guests.
• Check team members’ product knowledge each shift.
• Ensure all areas of the restaurant meet standards for breakfast, lunch, and dinner, including cashier desk setup and coordination with chefs regarding reservations.
• Verify reservations, ensuring tables are ready and large bookings are confirmed by phone.
• Assist bartenders, kitchen staff, and Manager as needed.
• Brief the team on shift details before service.
• Complete the restaurant preparation checklist each shift.
• Greet guests with a smile, offer assistance, and introduce yourself.
• Escort guests to their tables and determine smoking or non‑smoking preference.
• Follow up on guest questions immediately, consulting your Manager if necessary.
• Ensure all service procedures meet required standards.
• Maintain cleanliness and upkeep of all dining areas.
• Supervise the restaurant roster daily, adjusting to business needs.
• Control allocated labor to meet customer expectations while maintaining labor cost targets.
• Assist restaurant managers in training new team members during induction and on‑the‑job training.
• Offer constructive feedback to team members after each shift to develop their skills.
• Lead and direct all team members on duty with professionalism.
• Review shift handovers and briefings.
• Perform any other reasonable duties assigned.

Qualifications

At Hilton, our core values shape the qualities we seek in every team member: a passion for hospitality, integrity, inspiring leadership, teamwork, ownership, and a focus on the present moment.

Minimum Qualifications:

• Relevant experience in a Captain, Supervisor, or similar role within a bar or food and beverage environment is preferred.
• Relevant hospitality qualifications or equivalent work experience are preferred.
• Ability to communicate effectively in English, both verbally and in writing.
• Displays initiative, a positive attitude, and a willingness to learn and develop skills.
• Adaptability to changing operational requirements.
• Collaborative teamwork skills.
• Basic knowledge of food and beverage preparation, beverage service, and responsible alcohol service.
• Ability to remember and confidently recommend menu items.
• Strong interpersonal and guest service skills.
• Willingness to work rotating shifts, including evenings, weekends, and public holidays.

Benefits

Hilton provides unmatched perks and benefits to support our team members’ wellbeing.

• Travel perks: enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world‑class hotels through our Go Hilton travel program.
• Health and welfare benefits: comprehensive plans including check‑ups, dental cleanings, new glasses, and other health services.
• Benefits availability may vary by location and are subject to the terms and conditions of each specific program.

Equal Opportunity Employer

Hilton is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.