Operations Executive (Healthcare)

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A healthcare service organization in Singapore is seeking a Senior Executive for Service Operations. The role involves implementing patient-centric initiatives and engaging stakeholders to improve service delivery. Candidates should hold a Bachelor’s degree and have experience in operations or customer service. Strong communication and data analysis skills are essential. This position offers a dynamic work environment focused on enhancing patient experiences.

Qualifications

• 1–2 years’ experience in operations, healthcare, or customer service preferred.
• Familiarity with project management tools and a keen interest in change management.
• Fast learner, adaptable in a dynamic environment.

Responsibilities

• Identify service improvement areas through feedback and data insights.
• Design and implement change management plans aligned with service delivery.
• Monitor initiative outcomes and provide data-driven recommendations.

Skills

Interpersonal skills

Communication skills

Data-driven decision-making

Change management

Detail-oriented

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office

Project management tools

Job description

Senior Executive – Service Operations (Patient Experience Improvement)

About the Role:
Join a dynamic Service Operations team dedicated to driving service excellence and enhancing patient experiences. Reporting to the Section Head, you will play a key role in developing and implementing patient-centric initiatives that support a culture of 'Incredible Care'. This role involves stakeholder engagement, data-driven decision-making, and change management to improve service delivery across clinics and wards.

Key Responsibilities:
• Partner with clinic and ward managers to identify service improvement areas through feedback and data insights
• Design and implement change management plans aligned with the service delivery framework
• Collaborate with cross-functional teams to embed initiatives into daily operations
• Monitor initiative outcomes and provide data-driven recommendations for refinement
• Develop, manage, and track initiative timelines and progress

Requirements:
• Bachelor’s degree in Business Administration or related field
• 1–2 years’ experience in operations, healthcare, or customer service preferred
• Familiarity with project management tools and a keen interest in change management
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Strong interpersonal and communication skills to engage diverse stakeholders
• Fast learner, detail-oriented, and adaptable in a dynamic environment
• Team player with a passion for improving patient care and experience

How to Apply:

If interested, please send your resume [e-mail] by clicking the “Apply Now” button.

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (https://dhc.com.sg/privacy-policy). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret that only short-listed applicants will be notified.

Naw Thet Nwe Oo

Registration No: R25127887

EA Licence No: 12C6253