Operations Executive / Front Desk Supervisor

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the fitness industry is seeking an Operations Manager to oversee daily gym operations. The role involves managing staff, ensuring exceptional member experiences, and handling administrative tasks. Candidates should have a minimum of 3 years in operations, preferably in the fitness sector, with strong communication and problem-solving skills.

Qualifications

• Minimum of 3 years in operations roles, preferably in the fitness industry.
• At least 1 year of supervisory experience required.
• Excellent communication skills and analytical skills.

Responsibilities

• Managing day-to-day gym operations and ensuring a seamless experience.
• Providing exceptional customer service handling inquiries and complaints.
• Overseeing front desk operations and staff performance.

Skills

Customer Service

Communication

Analytical Skills

Job description

Responsibilities

• Managing the day-to-day operations of the gym, ensuring a seamless experience for both members and staff.
• Provide exceptional customer service, handling member inquiries, complaints, and feedback. Ensure members have a positive experience from check-in to class participation.
• Oversee the front desk and operational staff, ensuring efficient scheduling, training, and performance management.
• Work closely with other departments and manage a team of customer service officers
• Presentable, Customer Service-Oriented, Friendly and able to work in a fast-pace environment
• Prepare and maintain reports on daily operations.
• Administrative support including preparation of monthly reports.

Requirement

• Minimum of 3 years of experience in operations roles, preferably within the fitness industry or a related field.
• At least 1 year of supervisory experience in operations is required.
• Excellent written and verbal communication skills with the ability to interact effectively with staff, members, and external partners
• Strong analytical and troubleshooting skills to address operational challenges and member concerns quickly.
• Able to commit shift hours, including weekends and public holidays.