Operations Executive (Facilities Management)

Responsibilities:

• Oversee day-to-day cleaning and pest control operations, ensuring on-time delivery of services that meet company and clients’ standards.

• Manage cleaners and pest control technicians for efficient service delivery, including manpower and resource allocation, scheduling, attendance taking etc.

• Supervise, train, and motivate staff to perform at their best and adhere to company policies and safety procedures.

• Conduct checks and safety risk assessments to ensure all operations are compliant with health and safety regulations and company policies.

• Resolve all matters/incidents on site, e.g., conflict management and service recovery, preparation of incident reports.

• Serve as the primary point of contact for clients, addressing inquiries/complaints and ensuring high levels of satisfaction.

• Develop pest control plans tailored to clients’ needs, advising them on best practices to prevent future occurrences.

• Oversee inventory management of cleaning supplies and servicing/maintenance of equipment.

• Track and report on service performance and financials.

• Other duties/projects as assigned.

Requirements:

• Minimum Diploma in Facilities Management or related field.

• Must have valid Class 3/3A driving license.

• Prior experience and knowledge in pest control is preferred.

• A valid NEA Vector Control Technician Licence will be advantageous.

• Must be able to work on weekends and early hours.

• Willing to get your hands dirty on the job.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Service-oriented with excellent communication and interpersonal skills.

• Excellent time management, able to work in a fast-paced environment with minimum supervision.

• Strong leadership and problem-solving skills, able to work well both independently and in a team.