Operations Executive (Dormitory in Changi East)

ED1 SERVICES PTE. LTD.; Singapore; On-site; SGD 48,000 - 65,000; Full time

Job summary

A facilities management company in Singapore is seeking an Operations Executive. This role focuses on managing dormitory operations, ensuring safety and comfort for residents, and maintaining clear communication with various stakeholders. The ideal candidate has a diploma or degree related to the field, at least 3 years of relevant experience, and skills in both management and problem-solving. Candidates should be proficient in English, with knowledge of additional languages being a plus.

Qualifications

• At least 3 years’ experience in dormitory, property, township, or facility operations.
• SIFMA CFME Tier 4 or 5 certification is a plus.
• Proficient in English, knowledge of Tamil, Bengali, or Mandarin is an advantage.

Responsibilities

• Manage and oversee the day-to-day operations of a dormitory.
• Perform inspections of maintenance and cleanliness of facilities.
• Coordinate and schedule routine maintenance and repairs.

Skills

Resident Management

Facility Management

Communication Skills

Conflict Resolution

Problem Solving

Education

Diploma or Degree in Facilities Management, Building Management Hospitality, Business Administration or related field

Tools

Microsoft Office

Incident Reporting Systems

Job description

The Operations Executive plays a critical role in creating a positive and safe living environment for residents. Effective management and communication skills are essential for this role, as well as the ability to handle various responsibilities related to facility maintenance, resident relations, and administrative tasks.

The role of the Operations Executive typically involves managing and overseeing the day-to-day operations of a dormitory. The Operations Executive is responsible for creating a safe, comfortable, and conducive living environment for residents.

Key Reponsibilities:

1. Resident Management

a. Welcome new residents and assist with the check-in/out process.

b. Promptly address residents’ and or clients’ inquiries and concerns.

c. Organize and coordinate resident activities and events to promote a sense of community.

2. Facility Management

a. Perform inspections of maintenance and cleanliness of dormitory facilities, including common areas and individual rooms.

b. Coordinate and schedule routine maintenance, repairs, and cleaning services.

c. Ensure compliance with safety and security regulations.

3. Administrative Duties

a. Manage dormitory records and documentation, including resident records, incident reports, and maintenance logs.

b. Coordinate room allocations with the Resident Management Team.

c. Email and telephone correspondence with clients and residents.

4. Stakeholder Coordination

a. Liaise with government agencies (MOM, SPF, SCDF) and project stakeholders.

b. Ensure compliance with dormitory licensing and site safety regulations.

5. Conflict Resolution

a. Mediate conflicts among residents and address behavioural issues in a fair and respectful manner.

b. Ensure a peaceful living environment by setting and enforcing dormitory rules and policies.

6. Communication

a. Maintain clear and open communication with residents, staff, and the Management.

b. Keep residents informed about important updates, events, and policies.

c. Use various communication channels, such as email, bulletin boards, or WhatsApp.

7. Community Building

a. Foster a sense of community and inclusivity among residents.

b. Organize and facilitate social and educational events to encourage resident engagement.

8. Compliance

a. Ensure compliance with in-house rules and FEDA regulations.

9. Problem Solving

a. Address any issues or challenges that may arise within the dormitory, such as maintenance emergencies or resident disputes.

10. Data Management

a. Keep records of dormitory occupancy, maintenance requests, and resident feedback and provide reports to Dormitory Manager.

11. Any other duties as assigned by the Dormitory Management

Requirements:

• Diploma or Degree in Facilities Management, Building Management Hospitality, Business Administration, or related field
• At least 3 years’ experience in dormitory, property, township, or facility operations
• SIFMA CFME Tier 4 or 5 certification, M&E, Facility Management, and/or Fire Safety certification will be an advantage
• Proficient in English (spoken and written); knowledge of other languages such as Tamil, Bengali, or Mandarin will be an advantage
• Skilled in Microsoft Office, incident reporting systems, and basic maintenance workflows
• Able to work rotating shifts, multi-task, and perform well in a fast-paced environment.

Work Location:

• Changi East