Operations Executive (Construction Industry | East)

SPECTRUM AUDIO VISUAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading audiovisual company in Singapore is seeking an Operations Support Coordinator to manage order processing and fulfillment. Candidates should have a Diploma in any discipline and experience in operations support or order processing. Proficiency in Microsoft Office and the ability to speak Mandarin are essential. This role involves tracking orders and maintaining records while working with various internal departments.

Qualifications

• Diploma holder in any discipline.
• Experience in operations support or order processing preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Receive and review customer orders for accuracy.
• Track order status from placement to delivery.
• Maintain records of orders and generate reports.

Skills

Operations support

Order processing

Project coordination

Proficient in Microsoft Office

Mandarin speaking

Education

Diploma in any discipline

Tools

ERP system

MS Sharepoint

Job description

Job Description:

Order Processing:

• Receive and review customer orders for accuracy, completeness, and compliance with company policies.
• Enter orders into the ERP system ensuring all necessary details are captured.
• Communicate with the sales team regarding order discrepancies, delivery timelines, and any other special requests.
• Work closely with the finance department to confirm payment terms and ensure prompt invoicing
• Monitor order status, provide updates to project team, and escalate any issues as needed.
• Ensure timely procurement of required parts, components, or services for project completion.

Order Fulfillment Coordination:

• Track the status of orders from placement to delivery and ensure timely fulfillment.
• Ensure that all internal teams are aware of order statuses, changes, or issues that may affect fulfillment timelines.
• Handle and resolve post-order fulfillment issues, such as returns, replacements, or warranty claims, in a timely manner.

Reporting & Documentation:

• Maintain accurate records of all orders, communication, and customer interactions within the ERP system and MS Sharepoint
• Generate regular reports on order status, backorders, or any fulfillment issues, and assist in preparing reports for management review.
• Ensure that all paperwork is properly completed and filed for future reference and compliance.

Requirements:

• Possess at least Diploma in any disciple.
• Prior experience in operations support, order processing, or project coordination preferred.
• Proficient in Microsoft Office
• Sense of urgency
• Able to speak Mandarin with Chinese speaking stakeholder
• Ability to meet the deadline

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.