Operations Executive

S.F. Express (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company is looking for a detail-oriented professional to oversee cargo tracking, reporting, and exception management. The role involves real-time monitoring, documentation, and coordination with various stakeholders, ensuring a smooth delivery process and timely customer service.

Qualifications

• Experience in logistics or supply chain management is beneficial.
• Proficient in using logistics systems for tracking.
• Strong analytical skills for report generation.

Responsibilities

• Track and trace shipments in real-time.
• Generate and analyze shipment reports and KPIs.
• Investigate and resolve delivery exceptions.

Skills

Tracking and Monitoring

Report Generation

Exception Management

Communication

Job description

Key Responsibilities

Cargo/Parcel Tracking & Monitoring

· Track and trace shipments in real-time using logistics systems .

· Identify delays or exceptions (e.g., missed deliveries, damages) and escalate promptly.

Reporting & Documentation

· Generate and analyze daily, weekly, and monthly reports on shipment statuses, delays, and KPIs.

· Maintain accurate records of exceptions and resolutions.

Exception Case Management

· Investigate and resolve delivery exceptions (e.g., rerouting, customer complaints).

· Coordinate with drivers, warehouses, and clients for timely follow-ups.

Ad-Hoc Support

· Assist with urgent dispatch tasks, route adjustments, or administrative duties as needed.