Operations Executive

UParcel; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is looking for a Delivery Fulfillment Specialist to recruit and manage freelance drivers, ensuring customer satisfaction and effective service delivery. The ideal candidate has a Diploma in Business Administration or Supply Chain, at least 2-3 years of experience, and strong interpersonal skills. This position offers a salary up to $3500, plus benefits such as medical, dental, and annual leave.

Benefits

Up to $3500 salary depending on experience

Annual Bonus

Medical and Dental benefits

Annual Leave + Birthday Leave

Qualifications

• 2-3 years of experience in a similar industry.
• Valid class 3 driving license needed.

Responsibilities

• Recruit and onboard freelance/subcontractor drivers.
• Maintain strong relationships with drivers.
• Forecast and balance driver supply with customer demand.
• Serve as primary contact for customer accounts.
• Handle customer escalations and complaints.
• Monitor account performance and ensure customer satisfaction.
• Prepare reports on driver recruitment and service levels.

Skills

Effective people management

Interpersonal skills

Ability to work independently

Organizational skills

Proficient in MS Office

Education

Higher/NITEC/Diploma in Business Administration, Supply Chain

Job description

Role Overview

The Delivery Fulfillment Specialist is responsible for two critical functions:

1. Recruiting, onboarding, and maintaining a strong pool of freelance and subcontractor drivers.

2. Acting as the key contact for assigned customer accounts, handling escalations, and ensuring that all service expectations are consistently met.

This dual role ensures that customer needs are supported by a reliable driver base, while also providing a professional point of contact for issue resolution and relationship management.

Key Responsibilities

• Develop and execute strategies to recruit and onboard freelance/subcontractor drivers.

• Maintain strong relationships with drivers, ensuring engagement, retention, and performance.

• Forecast and balance driver supply with customer demand, ensuring fulfillment and SLA compliance.

• Serve as the primary point of contact for assigned customer accounts.

• Handle customer escalations, complaints, and service recovery professionally and promptly.

• Work with operations, customer service, and drivers to resolve delivery-related issues.

• Monitor account performance and ensure high customer satisfaction.

• Prepare regular reports on driver recruitment, account fulfillment, and service levels.

Requirements

• At least Higher/NITEC/Diploma in Business Administration, Supply Chain or equivalent

• At least 2-3 years of experience in a similar industry and function

• Effective people management and interpersonal skills

• Ability to work independently in a fast-paced environment and manage multiple tasks simultaneously

• Responsible, team-player, and organized

• Proficient in MS Office

• Possess valid class 3 driving license

The Job's Working Hours and Location

Mon-Fri 8.30am to 6.00pm, 5.5 days workweek (Able to work from home for the fulfillment of any 4 hours during weekend at the flexible timing)

Tai Seng Drive

What We Offer

• Up to $3500 depending on experience + Annual Bonus

• Medical and Dental benefits

• Annual Leave + Birthday Leave

How to Apply

• Apply through this application

• Only shortlisted candidates will be notified