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OPERATIONS EXECUTIVE

Pentagon Freight Services (S) Pte Ltd

Singapore

On-site

SGD 60,000 - 80,000

Full time

2 days ago
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Job summary

A leading logistics company is seeking a Freight Operations Specialist to manage Ocean and Road Freight operations. The successful candidate will handle end-to-end shipment processes, ensuring customer satisfaction and operational efficiency. Ideal applicants will possess strong customer service and analytical skills, crucial for identifying and capitalizing on growth opportunities.

Responsibilities

  • Manage day-to-day Ocean and Road Freight operations.
  • Handle import/export shipments and documentation.
  • Coordinate with internal departments and customers.

Skills

Customer service mindset
Analytical skills
Multitasking
Effective communication skills
Innovative thinking
Attention to detail
Risk Management

Job description

DUTIES & RESPONSIBILITIES

  • Strong operational knowledge within Freight Forwarding covering road and ocean
  • This role supports day to day Ocean and Road Freight operations
  • Shipment planning consists of LCL, FCL, Breakbulk, RORO etc.
  • Haulage arrangements
  • Customs clearance declaration
  • Work closely with internal departments to coordinate customer’s shipments
  • Handling Import and Export shipments & documentation from A to Z
  • Build and maintain good rapport with customers to fulfill their requirements
  • Troubleshooting and attending to customer complaints/disputes.
  • Troubleshooting and attending to ministry/official authority.
  • Ensure all enquirers are responded to within the shortest possible time frame.
  • To obtain pricing and generate complete/competitive quotation base on customer’s requirements.
  • Follow up with customer, overseas agents and overseas offices on the quotation/proposal and negotiate to a closure.
  • Collaborate with Sales and Commercial on maintenance of customers.
  • Monitor billing and ensure timely invoicing.
  • Involvement in ad-hoc duties and assignments may be required from time to time

SKILLS REQUIRED

  • Strong customer service mindset – Ability to engage and develop a reliable and long term relationship with customer, a comprehensive view and understanding of the business and looking out for growth, opportunity and improvement.
  • Highly analytical skills –Ability to review and envisage beyond the current situation to tap on opportunity for growth and improvement.
  • Multitasking – Ability to set priority for deliverance of assigned tasks in the pipeline within each deadline
  • Effective communication skills – Ability to deliver timely and clear information in appropriate presentation to achieve desired goals. To close up communication gaps.
  • Innovative – Ability to generate and develop out-of-box and alternative source/solution
  • Detailed and meticulous – To display and demonstrate precision and comprehensive think through action plan/solution and in delivering “Plan the Work and Work the Plan” concept.
  • Risk Management – Ability to identify potential risk and mitigate the risk and avoid occurrence and in compliance with the company policy
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