Operations Executive

Paris Baguette Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Executive to enhance operational efficiency and client satisfaction. This role involves managing daily operations, coordinating schedules, and ensuring effective communication with clients and team members. The ideal candidate will possess strong organizational and interpersonal skills, with the ability to thrive in a fast-paced environment. You'll be responsible for leading a team, handling inquiries, and maintaining positive relationships with stakeholders. If you're self-motivated and ready to make a significant impact, this opportunity is perfect for you.

Qualifications

• 1-3 years experience in customer service or operations required.
• Proficient in Microsoft Office and able to manage multiple tasks.

Responsibilities

• Oversee daily operations, manage schedules, and handle client inquiries.
• Lead a team of general workers and ensure operational efficiency.

Skills

Communication Skills

Coordination Skills

Interpersonal Skills

Organizational Skills

Self-motivation

Education

O Level / N Level / ITE / Diploma in Business Administration

Tools

Microsoft Office

Job description

Aedge Holdings Pte Ltd is hiring a Full time Operations Executive role in Ang Mo Kio, Singapore. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
  • Saturday: Morning, Afternoon
  • Sunday: Morning, Afternoon
• 1 year of relevant work experience required for this role
• Expected salary: $2,500 - $4,000 per month

We are seeking an Operations Executive with excellent communication and coordination skills to join our team. Your role will involve overseeing and managing all aspects of our operations side, ensuring a seamless and positive experience for our clients. You’ll need to be organized, meticulous, self-motivated, and resourceful.

Responsibilities:

• Handle day-to-day operational tasks including routine site visits, deployment schedules & duty rosters, handling client inquiries, onboarding, interviews, etc to ensure operational smoothness and efficiency.
• Leading and managing the team of general workers.
• Respond and coordinate in emergency situations such as short manpower, client complaints, conflicts, etc.
• Attend regular meetings with clients, vendors, and internal staff if needed.
• Ensure timely submission of reports & claims and issuing property items.
• Plan, coordinate schedules, and monitor deployment sheet.
• Adhere to Standard Operating Procedures, and provide good customer service.
• Handle inquiries from our clients, visitors, vendors and resolve issues effectively.
• Build and maintain positive relationships with vendors, internal and external stakeholders to enhance the firm’s reputation and business opportunities.
• Supervise and assess the work performance of the general workers on a daily deployment basis, to ensure the service delivery of operational needs is in accordance with the contractual requirement.
• Work closely with the Operations Manager for overall direction, coordination, and implementation of operation projects side.
• Collaborate with the Operational team and HR team, to gather necessary information, resolve any discrepancies, and ensure timely and accurate reporting.
• Be responsive to calls and emails from team members, clients, vendors, etc.
• Any other jobs assigned.

Requirements:

• Minimum 'O' or 'N' Level / ITE / Diploma in Business Administration or relevant field.
• At least 1-3 years of experience in customer service, operations, business support, or relevant fields.
• Proficient in Microsoft Office such as Word, Excel, PowerPoint, Outlook, etc.
• Ability to work independently in a fast-paced environment and manage multiple tasks simultaneously.
• Good communication skills to interact with clients and team members.
• Interpersonal skills to engage stakeholders of different levels.
• Team player to support management and reporters.
• Willing to work on weekends and public holidays.

Due to the high rate of application, we regret to inform you that only shortlisted candidates will be contacted by our HR.