Operations Executive

FIRSTCOM ACADEMY PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

An educational organization in Singapore is seeking an Operations Executive to streamline processes and enhance customer experience. The role involves overseeing daily operations, analyzing data, and creating reports. Candidates must have at least "O" Level education and a minimum of 1 year in an Administrative or Operations role. Good coordination skills and proficiency in Microsoft Office are required. This position offers the chance to impact a dynamic educational environment.

Qualifications

• Minimum 1 year of relevant experience in an Administrative, Operations or Customer Service role.
• Good follow-up and coordination skills.
• Proficient with Microsoft Office.

Responsibilities

• Oversee daily operation of classes and liaise with vendors.
• Handle purchases relating to operations.
• Analyze purchasing data to optimize processes.
• Create reports and dashboards to present data insights.

Skills

Operational excellence

Data analysis

Coordination skills

Data visualization tools (Tableau, Power BI)

Education

"O" Level or equivalent

Tools

Microsoft Office

Job description

Join Our Growing Team at FirstCom Academy as an Operations Executive!

Are you passionate about operational excellence and ready to make a significant impact in a dynamic educational environment? FirstCom Academy is expanding, and we're looking for a dedicated Operations Executive to join our team.

As an Operations Executive, you will play a crucial role in streamlining our processes, ensuring the smooth functioning of our training centers, and enhancing the overall customer experience. This expanded role offers a unique opportunity to shape the operational framework of a rapidly growing company, contributing directly to our mission of delivering top-notch training and development programs.

Job Responsibilities:

• Oversee the daily operation of opening and closing of classes, point of contact to liaise between internal and external stakeholders such as vendors (bus, catering, aircon etc)

• Upkeep of facilities, handling purchases relating to operations (food, course booklets, stationery etc)

• Contribute to the team effort by performing other job-related duties as required.

• Analyse purchasing data to optimize procurement processes and reduce costs.

• Utilize data to track facility usage and identify areas for improvement.

• Present findings and recommendations to stakeholders in a clear and concise manner.

• Work with various departments to understand their data needs and provide analytical support.

• Use data visualization tools (e.g., Tableau, Power BI) to make complex data more accessible and understandable.

• Create comprehensive reports and dashboards to present data insights to management.

• Gather data from various sources, including databases, spreadsheets, and other data repositories.

• Utilise statistical techniques and software tools to analyze large datasets.

• Develop predictive models and algorithms to forecast business outcomes.

Job Requirements:

• Candidate must possess at least "O" Level or equivalent.
• Minimum 1 year of relevant experience in an Administrative, Operations or Customer Service role
• Good follow up and coordination skills
Proficient with Microsoft Office

Working Hours:

Monday - Friday (9am - 6pm)