Operations Executive

POP MART; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company seeks an Operation Executive to oversee the daily operations of Roboshops, focusing on optimizing stock flow and improving machine performance. The ideal candidate is analytical and hands-on, capable of driving operational efficiency and collaborating with various teams to enhance customer experience.

Qualifications

• Prior experience in retail operations, logistics, or vending machine management is preferred.
• Comfortable with flexible work schedules, including weekends and public holidays if required.
• Possessing a valid driver’s license and access to a vehicle is a plus.

Responsibilities

• Ensure smooth daily operations of assigned Roboshops, including maintenance and troubleshooting of vending machines.
• Execute timely stock replenishment and order placement according to the planned schedule.
• Monitor stock levels and manage empty slot rates to meet company KPIs.

Skills

Organizational skills

Time-management skills

Technical troubleshooting

Communication skills

Interpersonal skills

Education

Diploma or higher education

Tools

Microsoft Excel

Job description

Overview

The Operation Executive plays a key role in the strategic and operational planning of our Roboshop business. This role extends beyond daily coordination—focusing on optimizing stock flow, improving machine performance, and driving operational efficiency across all locations.

You will work closely with cross-functional teams to translate data insights into actionable plans, improve KPI outcomes, and elevate customer experience. This position is ideal for someone who is analytical, hands-on, and capable of leading operational improvements at scale.

Key Responsibilities

• Ensure smooth daily operations of assigned Roboshops, including maintenance and troubleshooting of vending machines.
• Execute timely stock replenishment and order placement according to the planned schedule.
• Optimize product display and machine placement strategies to boost sales and enhance customer engagement.
• Monitor stock levels and manage empty slot rates to meet company KPIs.
• Handle post-sale customer service matters, such as coordinating refunds, exchanging defective products, and responding to customer inquiries in a timely and professional manner.
• Supervise and coordinate part-time staff to ensure efficient and consistent Roboshop operations.
• Collaborate with cross-functional teams such as Logistics and Marketing for stock planning, promotions, and campaign execution.
• Maintain accurate operational records, including stock movement logs and part-time staff attendance.

Job Requirements

• Diploma or higher education level; field of study is not restricted.
• Prior experience in retail operations, logistics, or vending machine management is preferred.
• Strong organizational and time-management skills; able to work effectively in a fast-paced environment.
• Proficient in Microsoft Office, especially Excel, for basic data tracking and reporting.
• Technically inclined with the ability to handle basic troubleshooting of machines.
• Good communication and interpersonal skills; able to coordinate with team members and external stakeholders.
• Comfortable with flexible work schedules, including weekends and public holidays if required.
• Ability to work independently and take initiative to resolve issues on the ground.
• Possessing a valid driver’s license and access to a vehicle is a plus.