Operations Executive

MDI FORTUNE PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Join a leading company in Singapore as a Site Supervisor, responsible for overseeing cleaning operations and managing staff. With a focus on client service and operational excellence, you'll prepare reports and ensure compliance with safety guidelines. This role offers career progression and opportunities for development within a cohesive team.

Benefits

Career Progression

Learning & Development

Cohesive Team

Regional Exposure

Qualifications

• 1-3 years of experience in site supervision or operations within cleaning or facilities management.
• Familiar with cleaning standards and NEA/WSQ guidelines.
• Good command of English, both written and spoken.

Responsibilities

• Supervise daily cleaning operations across assigned locations.
• Assist in recruitment, training, and deployment of cleaning personnel.
• Prepare and submit operational reports and maintain site documentation.

Skills

Communication

Problem-Solving

Management

Education

NEA/WSQ guidelines certificates

Tools

Microsoft Word

Microsoft Excel

Job description

Site Supervision & Operational Oversight

• Supervise daily cleaning operations across assigned locations.
• Ensure cleaning standards, schedules, and procedures are followed.
• Conduct routine inspections and rectify issues promptly.

Staff Management

• Assist in recruitment, training, and deployment of cleaning personnel.
• Monitor staff performance and discipline.
• Manage work schedules, attendance, and resolve staff-related issues.

Client Service & Communication

• Act as the point of contact for clients at assigned sites.
• Respond to client feedback, complaints, and service requests in a timely manner.
• Build and maintain strong client relationships.

Reporting & Documentation

• Prepare and submit daily, weekly, and monthly operational reports, including:
• Site inspection reports
• Staff attendance records
• Incident reports
• Inventory and consumables usage
• Provide summary reports to management and clients as required.
• Maintain accurate and updated site documentation.

Inventory & Equipment Control

• Monitor and manage the use of cleaning materials and tools.
• Ensure timely replenishment and proper storage of supplies.
• Report equipment malfunction and coordinate maintenance or replacement.

Compliance & Safety

• Ensure adherence to company policies and NEA/WSQ guidelines.
• Promote workplace safety and hygiene practices at all sites.
• Participate in safety audits and implement corrective actions as needed.

Minimum Requirements

• Experience: At least 1-3 years of proven experience in site supervision or operations within the cleaning, facilities management, or a related service industry. Direct experience with managing cleaning teams is a significant plus.
• Knowledge/Qualifications: Familiarity with cleaning standards, procedures, basic equipment/materials, and relevant NEA/WSQ guidelines and certificates related to workplace safety practices.
• Communication Skills: Good command of English (both written and spoken) to interact with clients, staff, and prepare reports.
• Management Skills: Basic ability to supervise and coordinate staff, manage schedules, and handle minor HR-related issues.
• Problem-Solving: Capability to identify and rectify operational issues promptly.
• Computer Literacy: Competency in using basic office software for reporting and documentation (e.g., Microsoft Word, Excel).

Why Join Us?

• Career Progression: We offer clear pathways for advancement, giving you the chance to grow into more senior operational or managerial roles.
• Learning & Development: Opportunity to continuously learn and upskill through internal training and exposure to diverse operational challenges.
• Cohesive Team: Be part of a supportive and strong team that values collaboration and mutual success.
• Regional Exposure: Get a chance to work closely with our HQ team in Penang, gaining broader regional insights.

How to Apply / Who to Contact

To apply for this position, please submit your latest resume to [e-mail]