Operations Executive

HCH CLEANING SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A cleaning services provider in Singapore is seeking anOperations Supervisor to manage and optimize daily cleaning operations. Candidates should have a diploma in Facility Management or Business Administration, and at least 2 years of supervisory experience. Responsibilities include team leadership, client engagement, and ensuring compliance with safety standards. The role offers career growth opportunities and training benefits.

Benefits

Performance bonuses

Dental coverage

Medical coverage

Sponsored certifications

Qualifications

• Minimum 2 years in operations/supervisory roles in cleaning, facilities, or hospitality.
• Proficiency in English and basic IT skills required.
• Class 3/4 driving license is a plus.

Responsibilities

• Oversee daily cleaning operations and ensure service quality.
• Manage team performance and conduct regular training.
• Engage with clients and prepare operational reports.
• Enforce safety protocols and compliance with standards.
• Assist in budgeting and resource allocation.

Skills

Team Leadership

Client Engagement

Operational Management

Safety Compliance

Education

Diploma in Facility Management or Business Administration

WSQ Certificate in Cleaning Supervision

Tools

Microsoft Office

Scheduling Software

Job description

About Us

hCH Cleaning Services is a leading provider of integrated commercial and industrial cleaning solutions, serving healthcare, education, corporate, and industrial sectors. Certified under ISO 9001, ISO 45001, and BizSafe, we deliver sustainable, high-quality services through trained professionals and advanced technology.

Job Purpose

To oversee and optimize daily cleaning operations, ensuring service excellence, compliance with safety standards, and client satisfaction while supporting the Operations Manager in strategic planning.

Key Responsibilities

1. Operational Management

• Plan, coordinate, and supervise daily cleaning operations across assigned sites.
• Ensure adherence to company SOPs, client requirements, and industry standards (WSQ, NEA, ISO).
• Conduct regular site inspections and audits to maintain service quality.

2. Team Leadership

• Supervise and mentor cleaning teams, including training and performance evaluations.
• Foster a positive and inclusive work environment in line with Tripartite Guidelines.
• Address and resolve team issues promptly and fairly.

3. Client & Stakeholder Engagement

• Serve as the primary point of contact for clients, addressing feedback and ensuring satisfaction.
• Prepare and present operational reports to clients and management.
• Assist in contract renewals and service expansions.

4. Compliance & Safety

• Enforce safety protocols (PPE, chemical handling) and ensure compliance with BizSafe/ISO standards.
• Investigate and report incidents, implementing corrective actions.
• Stay updated on industry regulations and best practices.

5. Administrative & Strategic Support

• Monitor inventory levels and coordinate procurement of cleaning supplies.
• Assist in budgeting, cost control, and resource allocation.
• Support the Operations Manager in process improvements and strategic initiatives.

Qualifications & Experience

Minimum Requirements

• Diploma in Facility Management, Business Administration, or related field.
• 2+ years in operations/supervisory roles (cleaning, facilities, or hospitality preferred).
• WSQ Certificate in Cleaning Supervision (or commitment to obtain within 6 months).
• Proficiency in English and basic IT skills (Microsoft Office, scheduling software).

Preferred Attributes

• Experience in healthcare/school/industrial cleaning environments.
• Knowledge of ISO 9001/45001 and BizSafe standards.
• Class 3/4 driving license (if applicable).

Work Conditions

• Location: Office + site visits (local travel required).
• Shift: 5.5-day work week (may include weekends/PH for urgent projects).

Why Join Us?

• Career Growth: Clear pathway to Operations Manager.
• Training: Sponsored certifications (WSQ, ISO).
• Benefits: Performance bonuses, dental & medical coverage.

Equal Opportunity Statement

hCH Cleaning Services is committed to fair employment practices. We hire based on merit, without discrimination based on age, race, gender, religion, or disability, per Singapore’s Tripartite Guidelines.