Operations Executive

Moolahgo Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial technology company is looking for a detail-oriented individual to enhance their digital financial transaction operations. In this role, you will manage customer interactions while ensuring the smooth processing of financial transactions. Strong communication skills in English and Mandarin along with a service-oriented mindset are essential for success.

Qualifications

• Minimum 3 years banking operations and customer service experience.
• Fluent in English and Mandarin.

Responsibilities

• Customer onboarding and transaction processing.
• Provide high standard customer service.
• Address and resolve operational issues.

Skills

Language abilities

Problem-solving

Communication

Customer Service

Tools

MS Office

Job description

Roles & Responsibilities

This is an interesting position for the right candidate to provide top-notch digital financial transactions operations and best- in-class customer services.

Operations

• Perform customer onboarding related activities following company’s AML/ CFT policy
• Perform transactions processing tasks timely and accurately
• Monitor transaction completion status, investigate issues/errors and resolve
• Liaise with counterparties and customers on transaction confirmations/ investigations/ settlements
• Prepare and submit internal and external reports
• Maintain SOPs based on up-to-date process workflows
• Proactively review and recommend systems/ process improvements
• Work closely with systems engineers/ product managers in systems/product designs
• Participate in systems testing as needed

Customer Service

• Provide a high standard of customer service to both Business and Retail customers
• Handle feedback and customer complaints promptly, patiently and professionally
• Liaise with various teams to resolve operational issues
• Provide well thought-through resolutions to customers
• Attend to all walk-in customers, phone calls, social media channels and emails promptly and professionally
• Handle registrations of new user sign-ups and follow up on outstanding documents

Perform Other ad-hoc duties assigned by Supervisor.

Requirements

• Meticulous and fast learner
• Language abilities: Must be able to converse fluently in English and Mandarin. Bahasa Indonesia is an added advantage.
• Computer literacy skills: MS Office
• Personalities: Warm, positive, self-motivating, good organization skills and interpersonal skills. A strong problem-solving team player.
• Prior banking operations and customer service-related job experience of at least 3 years is a must.
• Good English & Mandarin communication skills (verbal and written).
• Mature and high sense of responsibility and accountability to ensure day-to-day operations tasks are completed timely
• Possess a zero-error mindset
• Be extremely detailed and very good with numbers, especially currency conversions
• Ability to work weekends shift