Operations Executive

JGL WORLDWIDE (SG) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in logistics is seeking a proactive individual to manage documentation and coordinate shipping operations. The role involves direct communication with clients and other stakeholders to ensure compliance with shipping regulations, requiring strong organizational skills and attention to detail. Ideal candidates should possess 'O' Level qualifications or higher and relevant experience in the shipping industry.

Qualifications

• Prior experience in logistics or shipping roles is preferred.

Responsibilities

• Manage documentation for cargo consolidation activities and compliance operations.
• Conduct customer conversations to identify needs and resolve disputes.
• Coordinate with internal and external stakeholders for operational support.

Skills

Communication skills

Knowledge of shipping regulations

Organizational skills

Attention to detail

Proficiency with Microsoft Office Suite

Education

"O" Level or higher

Job description

• Conduct targeted conversations with customers to identify customer needs
• Submit shipment booking requests to carriers
• Negotiate charges with contractors when necessary
• Manage the complete documentation for cargo consolidation activities, transshipment and transloading operations and specialized cargo
• Manage the complete documentation for checks in accordance to internal SOPs, government regulatory requirements and legislations to identify non-compliance
• Manage the complete documentation for compliance operations and/or advise clients on tariff/rate/cost/quotation requirements and eligibility
• Perform data entry for freight service
• Work with warehouse to coordinate cargo movements within the warehouse when required
• Verify that warehouse documents keyed into the freight system tally with physical stock
• Communicate and coordinate with external stakeholders to ensure operational excellence
• Handle disputes with clients/agents, resolving complaints if any
• Work with internal stakeholders to ensure alignment of interest within business activities.
• Issue accurate billing documents to the relevant stakeholders timely
• Follow operational policies, standards and procedures

Required Skills/Abilities:

• Good verbal and written communication skills.
• Have knowledge of shipping regulations and policies.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• "O" Level or higher.
• Have relevant prior experience.