Operations Executive

Pentagon Freight Services (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player in freight forwarding is seeking a dedicated professional to support their Ocean, Air, and Road Freight operations. This role involves managing shipments from start to finish, ensuring customer satisfaction through effective communication and relationship building. The ideal candidate will possess strong analytical and multitasking skills, with a keen eye for detail and risk management. Join a dynamic team where your contributions will directly impact operational efficiency and customer satisfaction. If you're passionate about logistics and eager to grow within a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Strong operational knowledge in Freight Forwarding covering Air, Ocean, and Crosstrade.
• Ability to engage and develop long-term customer relationships.

Responsibilities

• Support day-to-day Ocean, Air, and Road Freight operations.
• Handle Import and Export shipments & documentation from A to Z.
• Ensure timely invoicing and monitor billing.

Skills

Customer Service Mindset

Analytical Skills

Multitasking

Effective Communication

Innovative Thinking

Attention to Detail

Risk Management

Job description

DUTIES & RESPONSIBILITIES

• Strong operational knowledge within Freight Forwarding covering Air, Ocean and Crosstrade.
• This role supports day to day Ocean, Air and Road Freight operations.
• Shipment planning consists of Air, LCL, FCL, Breakbulk, etc.
• Haulage arrangements.
• Customs clearance declaration.
• Work closely with internal departments to coordinate customer’s shipments.
• Handling Import and Export shipments & documentation from A to Z.
• Build and maintain good rapport with customers to fulfill their requirements.
• Troubleshooting and attending to customer complaints/disputes.
• Troubleshooting and attending to ministry/official authority.
• Ensure all enquiries are responded to within the shortest possible time frame.
• To obtain pricing and generate complete/competitive quotation based on customer’s requirements.
• Follow up with customer, overseas agents, and overseas offices on the quotation/proposal and negotiate to a closure.
• Collaborate with Sales and Commercial on maintenance of customers.
• Monitor billing and ensure timely invoicing.
• Involvement in ad-hoc duties and assignments may be required from time to time.

SKILLS REQUIRED

• Strong customer service mindset – Ability to engage and develop a reliable and long-term relationship with customers, a comprehensive view and understanding of the business, and looking out for growth, opportunity, and improvement.
• Highly analytical skills – Ability to review and envisage beyond the current situation to tap on opportunity for growth and improvement.
• Multitasking – Ability to set priorities for deliverance of assigned tasks in the pipeline within each deadline.
• Effective communication skills – Ability to deliver timely and clear information in appropriate presentation to achieve desired goals and to close up communication gaps.
• Innovative – Ability to generate and develop out-of-box and alternative source/solution.
• Detailed and meticulous – To display and demonstrate precision and comprehensive think-through action plan/solution and in delivering “Plan the Work and Work the Plan” concept.
• Risk Management – Ability to identify potential risk and mitigate the risk and avoid occurrence and in compliance with the company policy.