Operations Engineer, Data Centre - #catalystWSP

Singtel Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking an Operations Engineer for its Data Centre operations. This exciting role involves managing incidents, ensuring the smooth operation of data centre facilities, and liaising with customers to meet their service level agreements. The position offers a unique opportunity to work in a dynamic environment while pursuing further education in Engineering. Join a forward-thinking organization that values continuous learning and provides a comprehensive suite of health and wellness benefits, along with ongoing training programs. This is a fantastic chance to grow your career while making a significant impact in the tech industry.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Qualifications

• Diploma holders in Mechanical, Electrical, or Building Services are preferred.
• Candidates should be able to work under pressure and meet deadlines.

Responsibilities

• Respond to incidents and ensure adherence to SLA.
• Monitor Data Centre facilities and maintain documentation.
• Liaise with customers to meet service level agreements.

Skills

Mechanical Engineering

Electrical Engineering

Building Services

Customer Service

Multi-tasking

Pressure Management

Education

Diploma in Mechanical Engineering

Diploma in Electrical Engineering

Diploma in Building Services

Job description

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Operations Engineer, Data Centre - #catalystWSP

Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in BEng Infrastructure and Systems Engineering. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the Engineering domain. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge?

Make an Impact by

Operations Management:

1. Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA.
2. Participate in BCP exercise and be the 1st level incident responder.
3. Customer Request fulfilment and system management such as Electronic Visitation Management System.
4. Remote Hand support for media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP.
5. Manage equipment movement, asset tagging, labelling and tracking.
6. Perform shift duty to support 24x7 DC Operations.

DC Facilities Management:

1. Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (e.g., UPS, power, temperature control, humidity, water detection sensor, etc.).
2. Ensure all DC supporting infrastructure (i.e., Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System, etc.) are functioning well.
3. Update and maintain all DC related documentation including scheduled reports generation.
4. Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
5. Coordinate with various stakeholders to fix the technical issues on time to provide timely support to customers.

Customer Management and Other Requirements:

1. Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met.
2. Perform other duties such as access clearance, change request and participate in projects as required.

Skills for Success:

1. A diploma in Mechanical / Electrical Engineering / Building Services.
2. Ability to work effectively with customers and internal team.
3. Ability to multi-task, work under pressure and within tight deadlines.

Rewards that Go Beyond:

1. Full suite of health and wellness benefits.
2. Ongoing training and development programs.