Operations Engineer

Operations Engineer in Singapore at Logicalis

As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.

We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth.

Responsibilities:

1. Understand & familiarize with the process, practices and ITSM platform related to Support Operations.
2. Manage Support Hotline & Email during office hours, gather relevant information from customer during initial call.
3. Ensure that all correspondence with customers is performed in a prompt and courteous manner.
4. Perform onsite/remote site surveys and/or inventory audit for selected customers.
5. Validate customer firmware version and verify firmware releases note to ensure minimal related bug impacts.
6. Perform IOS upgrades and patches to address software bugs and ensure that the environment is updated with a safe harbour software version.
7. Basic troubleshooting of issues and network problems to fix any user-related issues and work with principal vendors and customers to provide the resolution within the SLA.
8. Responsible for updating technical documentation for configuration changes made via helpdesks and/or managed services customers.
9. Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customers for support cases that have been allocated to you.
10. Work closely with various teams of engineers for troubleshooting.

Qualifications:

1. Role is open to fresh graduates (NITEC, Higher NITEC, Diploma, etc.).
2. Graduates in relevant fields of studies (IT, Infocomm, Com Science, etc.).
3. People with 1-2 years of IT-related working experience are welcomed to apply.
4. Looking for candidates with a strong interest/passion to learn and grow in the technology space.
5. Candidate should be customer-oriented and able to communicate in a clear and concise manner.
6. Candidates should be willing to perform after office hours activities and standby duties. Existing knowledge/certification for network operations including network, wireless, and security technologies will be an added advantage.

Interested applicants please submit your application with your expected salary and notice period to be considered for the role. We regret that only shortlisted candidates will be notified.

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