Operations Director (F&B)

Confidential; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Confidential, a leading F&B/ hospitality operator in Singapore, seeks an Operations Director to drive overall operational, commercial, and financial performance. This role will be accountable for P&L, operational excellence, and managing relations with brand principals and franchisees.

Responsibilities include developing growth strategies, achieving revenue targets, and overseeing budgeting, forecasting, and strategic planning across multiple outlets.

Qualifications

• Proven track record in managing P&L and revenue growth.
• Strong strategic planning and execution across multiple departments.
• Experience leading large teams and cross-functional projects.
• Excellent communication and stakeholder management skills.
• Ability to drive operational excellence and cost control.

Responsibilities

• Develop and execute strategies to drive sustainable growth, profitability, and market expansion.
• Lead achievement of revenue and operational performance targets.
• Identify growth through new store openings and market development.
• Oversee budgeting, forecasting, and long-term planning.
• Manage and monitor P&L, costs, and cash flow to maximize profitability.
• Collaborate with Franchisees, Finance, and Brand Principals on performance reviews.

Skills

P&L management capability

Strategic planning

Cross-functional leadership

Revenue growth

Stakeholder management

Operational excellence

Education

Bachelor Degree in Business Administration/ Hospitality Management or related

Job description

The Operations Director is responsible for leading and driving the overall operational, commercial, and financial performance. The incumbent will be accountable for P&L performance, operational excellence and the effective management of principal relationships to maximize business growth and brand equity.

Key Responsibilities

Strategic & Commercial Leadership

• Develop and execute business strategies to drive sustainable growth, profitability, and market expansion.
• Lead the achievement of revenue and operational performance targets.
• Identify growth opportunities through new store openings, market development, and operational enhancements.
• Support long-term business planning, budgeting, and forecasting.

P&L Management

• Manage and monitor for business P&L.
• Monitor sales performance, profitability, labor costs, food costs, operating expenses, and cash flow.
• Drive initiatives to improve margins, optimize operational efficiency, and maximize returns.
• Partner with Finance and franchisees to review business performance and implement corrective actions.
• Prepare and present business performance reviews to senior leadership and brand principals.

Cross-Functional Leadership

• Work closely with Marketing, Supply Chain, Procurement, HR, Finance, IT, and Training teams.
• Ensure successful execution of promotions, product launches, digital initiatives, and operational projects.
• Champion innovation, technology adoption, and continuous improvement initiatives.

Stakeholders Relationship Management

• Ensure full compliance with brand standards, operating procedures, quality requirements, and service excellence expectations.
• Providing updates to management and brand principal on operational performance, sales results, profitability, and growth initiatives.
• Manage brand operation audits.
• Drive operations alignment between local market requirements and the Brand Principal's strategic objectives.
• Strategic Thinking
• Results Orientation
• Customer-Centric Mindset
• Decision Making
• Accountability
• Resilience & Adaptability
• Executive Presence

Requirements

• At least 10 to 15 years of relevant experience in F&B, hospitality, or a similar multi-outlet business environment, with at least 5 years in a senior leadership role.
• Proven track record in managing business operations, P&L performance, revenue growth, cost control, and operational efficiency.
• Strong understanding of restaurant operations, brand standards, service excellence, and customer experience.
• Experience working with brand principals, senior management, and cross-functional teams.
• Strong commercial acumen with the ability to develop business strategies, analyze performance data, and identify growth opportunities.
• Demonstrated ability to lead large teams, drive accountability, and build a high-performance culture.
• Possess excellent communication, stakeholder management, negotiation, and influencing skills.
• Strong problem-solving, decision-making, and change management capabilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Degree in Business Administration, Hospitality Management, F&B Management, or a related discipline preferred.