Operations Director (Automotive Workshop)

Private Advertiser; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Workshop Manager to oversee operations and ensure compliance within the automotive sector. The ideal candidate will have at least 10 years experience, a degree in engineering or business, and strong leadership skills to drive team performance and customer satisfaction.

Qualifications

• At least 10 years of extensive experience in a similar capacity.
• Strong leader with good communication skills.
• Knowledgeable in identifying vehicle faults and providing solutions.

Responsibilities

• Oversee workshop operations including after-sales, customer care, and claims.
• Lead and manage team performance to meet targets.
• Review and improve SOPs and workflows for efficiency.

Skills

Leadership

Communication

Problem Solving

Education

University degree in Automotive Engineering, Mechanical Engineering, Business Administration or equivalent

Job description

Job Responsibilities:

• Oversee workshop operations including after-sales, customer care, and claims.

• Lead and manage team performance to meet revenue, operational, and service targets.

• Review and improve SOPs and workflows for efficiency.

• Manage parts procurement, inventory, and vendor coordination.

• Analyze performance data and implement improvements & corrective actions.

• Develop and execute strategic plans, budgets, and risk management.

• Build strong relationships with customers, suppliers, and internal teams.

• Ensure compliance with regulations, safety standards, and industry practices.

• Stay updated on automotive technologies and implement relevant tools.

• Implement staff training programs, especially for technical roles.

• Collect and act on customer feedback to enhance service quality.

• Oversee workshop system and diagnostic tools.

• Drive continuous improvement in operations and customer satisfaction.

• Develop risk management and emergency contingency plans.

• Monitor industry trends to identify opportunities for innovation and growth.

Job Requirements:

• At least 10 years of extensive experience in similar capacity.

• University degree in Automotive Engineering, Mechanical Engineering, Business Administration or equivalent.

• Strong leader with good communication skills to interact with clients and internal stakeholders.

• Knowledgeable in identifying vehicles faults and provide solutions.

• Able to visualize, connect and direct after-sales activities in the workshop.