Operations Director

Sun City Maintenance Pte Ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to lead their operations department. This role involves overseeing the management and development of the operations team, ensuring efficient service delivery, and translating strategic plans into operational success. The ideal candidate will possess strong leadership skills, a passion for driving change, and a commitment to achieving results. Join a forward-thinking company that values innovation and operational excellence, where your contributions will have a significant impact on business growth and client satisfaction. If you are ready to take on a challenging yet rewarding role, this opportunity is for you.

Qualifications

• Minimum 5 years in the cleaning industry or facility management in a managerial role.
• Strong leadership and organizational skills are essential for success.

Responsibilities

• Oversee operations department and ensure smooth administration functions.
• Manage and develop operations team, focusing on performance and training.
• Define KPIs to monitor operational success and client satisfaction.

Skills

Leadership skills

Organizational skills

Strategic planning

Interpersonal skills

Communication skills

Problem-solving skills

Decision making

Planning and prioritization

Education

Bachelor’s degree in any discipline

Job description

Responsibilities:

• Holds overall responsibility for the operations department including the administration functions of the department to ensure the operations activities run smoothly and efficiently
• Responsible for the management and development of the operations team, including performance management, training compensation and resourcing matters
• Leads and manages the day to day operations
• Translates company's strategic plans into defined operational plans
• Defines Key Performance Indicators to monitor operational success against objectives
• Key interface with clients for the operations team and ensures clients requirements are met in a timely manner
• Develops and manages budget planning to minimise operations expenditure
• Stays up to date to technological changes within the industry
• Develops leadership / coaching programs to increase operational effectiveness
• Assists top management in setting goals that promote company growth
• Develops operations planning and projects schedules for the operations team daily routing to ensure quality service delivery of clients projects
• Streamlines operations procedures and develops plans to manage turnover and workloads to increase productivity
• Works closely with other departments to promote efficient business optimization
• Ensure team members to have clear defined roles, responsibilities, goals and objectives that will deliver measurable results to the company
• Provides budget and cost planning for new project implementation

Skills and Qualifications:

1. Minimum Bachelor’s degree in any discipline
2. At least 5 years of proven experience in the cleaning industry, facility management or building maintenance with at least 5 years in a managerial capacity
3. Leadership skills, with steadfast resolve and personal integrity
4. Strong organizational and strategic planning skills
5. Excellent interpersonal, communication (both verbal and written) and client interfacing skills
6. Strong problem-solving skills and driven to achieve results
7. Strong decision making, planning and prioritization skills
8. High motivated with passion to drive changes for the business operations