Operations Deployment and Field Service Executive

AXS Pte Ltd; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A leading company is seeking a professional for kiosk operations and service management. The role involves overseeing uptime, vendor management, and compliance, alongside optimizing processes through automation. Ideal candidates will have extensive experience in managing multiple service points, a strong data mindset, and expertise in relevant analytics tools.

Qualifications

• 4+ years in large-scale kiosk/ATM/POS operations or field service management.
• Proven track record managing 400+ service points like kiosks and ATMs.

Responsibilities

• Ensure 99%+ uptime and transactional reliability across all kiosks.
• Liaise with kiosk manufacturers and maintenance providers for SLA adherence.
• Support compliance with MAS, PCI DSS, and anti-fraud regulations.

Skills

Field service management

Vendor negotiations

Process automation

Data-driven mindset

Analytics tools proficiency

Education

Diploma or advanced certificate in Business, Engineering, or related field

Tools

Power BI

Tableau

SQL

Job description

Responsibilities:

1. Kiosk Operations & Service Management

• Ensure99%+ uptimeand transactional reliability across all kiosks through proactive monitoring and maintenance.

• Developpreventive maintenance programsto minimize hardware/software failures.

• Collaborate withfield service teams(internal & third-party) for rapid incident resolution and repairs.

• Trackreal-time KPIs(availability, transaction success rates, cash levels) and implement corrective actions.

1. Process Optimization & Automation

• Support identification and implementautomation solutions(remote diagnostics, predictive maintenance, IoT monitoring).

• Coordinate spare parts logistics and inventory management.

• Support incident escalation workflowsto reduce resolution time.

1. Vendor & Cost Management

• Liaise withkiosk manufacturers, maintenance providers, and logistics vendorsto ensure SLA adherence.

• Support service quality to maintain contract continuity.

1. Compliance & Risk Management

• Support compliance withMAS, PCI DSS, and anti-fraud regulations.

• Keep up with fraud detection systemsand security protocols.

• Developbusiness continuity planswith team leads for critical kiosk operations.

1. Data-Driven Performance Improvement

• Support initiatives toimprove transaction success rates, reduce downtime, and enhance user experience.

• Collaborate withProduct & Tech teamson hardware/software upgrades.

1. Stakeholder & Cross-Functional Leadership

• Partner withProduct, Tech, Finance, and Customer Supportto align operations with business goals.

• Update management withkiosk functionality(e.g., new payment methods, customer engagement features).

Qualifications:

• Diploma or advanced certificate in Business, Engineering, or related field.

• 4+ years in large-scale kiosk/ATM/POS operations, Fintech, or field service management.

• Proven track record in managing 400+ distributed service points (kiosks, ATMs, POS terminals, etc).

• Strong expertise in field service management, vendor negotiations, and process automation.

• Data-driven mindset and proficient in analytics tools (Power BI, Tableau, SQL).